HUMAN SERVICE SPECIALIST IV

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DEPARTMENT OF HUMAN SERVICES

FAMILY INVESTMENT ADMINISTRATION

311 WEST SARATOGA STREET

BALTIMORE, MD 21201

This position provides overall direction and supervision of staff responsible for making disability determinations for the Department of Human Services (DHS), Family Investment Administration (FIA), State Review Team (SRT), with medical reviews, vocational and educational documentation to determine eligibility for Federal Medical Assistance, and provides timely determinations to the Local Department of Social Services (LDSS), including overall direction for case reviews of the Temporary Disability Assistance Program and Public Assistance to Adults conducted by the bureau to ensure program integrity and cost containment efforts. The incumbent in this position also directs and oversees staff responsible for contacting verifying organization for Long-Term Care recipients when financial records are needed, processing Medical Assistance for individuals eligible for Supplemental Security Income (SSI) and those no longer eligible for SSI benefits, as well as assist in preparing Request for Proposals including providing information/oversight to monitor and manage contracts within the bureau.

Supervises operational unit to ensure effective and efficient program function; ensures compliance with Federal regulations and departmental policies; conducts supervisory reviews to ensure the accuracy of case reviews conducted by the bureau for Temporary Disability Assistance Program and Public Assistance to Adults cases; provides oversight to staff responsible for requesting financial records from verifying organizations for Long-Term Care recipients; oversees staff responsible for processing Medical Assistance cases for individuals eligible for SSI benefits and those no longer eligible for SSI benefits; advises Deputy Director regarding administrative practices and problems; plans and conducts staff meetings to analyze and interpret procedural operations; resolves difficult inquires; makes recommendations for changes in policies and procedures; develops corrective action plans; and performs other related duties as assigned.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes: 1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education. 

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience determining eligibility for Family Investment Administration, Temporary Disability Assistance program (TDAP).

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess the following:

Two years of supervisory experience, including planning, managing and implementing policies and procedures.

Two years of experience preparing reports, analyzing results and evaluating the operating efficiency of programs.

Two years of experience working with any of the following State of Maryland Systems:  Client Automated Resource and Eligibility System (CARES), Electronic Case Management System (ECMS), State Verification Exchange System (SVES) and State Online Query (SOLQ).

Two years of experience using Microsoft Office Suite (Word, Excel and Google Docs).

LIMITED TO CURRENT STATE OF MARYLAND EMPLOYEES ONLY.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

 STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.  

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. 

TTY Users: call via Maryland Relay    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   People with disabilities and bilingual applicants are encouraged to apply.   We thank our Veterans for their service to our country, and encourage them to apply.