HUMAN SERVICE SPECIALIST IV

Maryland Department of Human Services

Anne Arundel County Office of Child Support Enforcement

Legal Unit

44 Calvert Street

Annapolis MD 21401

This position is responsible for providing location, establishment, fiscal and enforcement services to child support customers in accordance with Federal, State and local child support policies, procedures and guidelines. The primary purpose of this job is to conduct conciliation conferences, to negotiate settlements and to produce consent orders for submission and approval by the court. Individuals in this position meet with custodial and non-custodial parents to resolve child support and medical support issues either through the court process or administratively.

Individuals must have an expert knowledge of all Federal and State regulations, governing paternity establishment, support establishment and enforcement of child support cases. Experience with inter-governmental child support cases (UIFSA). The individual must possess effective written and oral communication skills. This position is responsible for the coordination of Genetic Testing. This position assists with the overall implementation and administration of the Maryland Electronic Court System Interface (MDEC). Individuals in this position will be responsible for filing all court related documents with the Court via MDEC.

Applicants must meet all minimum (and selective; see section below) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: A bachelor’s degree from an accredited college or university.

EXPERIENCE: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

NOTES:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.  

Applicants must meet the selective qualification to be considered. Include clear and specific information on your application regarding your qualifications.

One year of the required experience must have involved performing Child Support duties providing absent parent location, establishment, fiscal and enforcement services to Child Support customers.  

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year experience applying and interpreting application of laws, court orders, procedures, directives or COMAR regulations.

One year experience using CSES, CARES, MABS, MVA, MD Case Search, CLEAR and Dashboard, Microsoft Office and Google Suite.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date.  Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882. 

Only additional materials that are requested will be accepted for this recruitment. If you have any questions concerning the recruitment process for this position, please call 410-767-7414.  TTY Users: call via Maryland Relay.    

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.