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Recruitment #19-001905-0011




Department of Human Services

Family Investment Administration

311 W. Saratoga Street

Baltimore, Maryland 21201-3500

Main Purpose of Job

This position functions as the primary liaison contact with local agencies and other stakeholders to ensure coordination and consistency in implementation of policies and procedures for Department of Human Services (DHS), Office of Home Energy Programs. The incumbent in this position responsibility includes training, outreach, policy analysis, program implementation and monitoring.


Conducts analyses of operational procedures and makes recommendations to the Director to improve program efficiencies; provides customer service to both internal and external customers that meets or exceeds the standards set by the Department; develops and conducts trainings for local offices on Office of Home Energy Program (OHEP) protocols; conducts meetings with various stakeholders to assess strengths and weaknesses of OHEP protocols and ensures consistency and coordination in program implementation; drafts program policies and procedures for review by the Director; coordinates with local agencies, utilities and external stakeholders to execute a comprehensive customer outreach plan; develops, updates and maintains program forms, letters and documents and ensures local agency utilization of materials; monitors critical program performance measures and provides technical support to local agencies in meeting established goals; assists with customer issues, legislative reviews and local agency compliance with State procedures; assists with drafting of annual reports and proposals to funders; and performs other related duties as assigned.


Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human
services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Additional professional or technical experience in the administration
of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.



Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of experience writing policy and procedural material for program manuals or developing and presenting training for a family investment or human service program.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience in the regulations and policies related to Family Investment Administration programs.

One year of experience using FIA systems application, such as OHEP, CARES, MABS, and myDHR, MS Office Word, Excel, PowerPoint and Email.

One year of experience with the promulgation of Code of Maryland Regulations (COMAR).

One year of experience developing training guides, material and handouts or delivering training to human service program staff.

One year of experience coordinating human service outreach services and ability to effectively implement outreach techniques.




Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.


For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.


All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.


 If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


If you have any questions concerning the recruitment process for this position, please call 410-767-7414. 


As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.


People with disabilities and bilingual applicants are encouraged to apply.


We thank our Veterans for their service to our country, and encourage them to apply.


TTY Users: call via Maryland Relay