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Recruitment #19-002166-0001


The Department of Labor, Licensing and Regulation (DLLR) is accepting applications from all qualified applicants for the Contractual position of Licensing and Regulation Investigator I. The position gathers facts and prepares investigative reports to aid in the resolution of complaints filed with the mechanical licensing boards by consumers.




500 North Calvert Street, Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this job is to gather facts, and to prepare investigative reports to aid in the resolution of complaints filed with the mechanical licensing boards by consumers against licensed and unlicensed plumbers, electricians, heating, ventilators, air-conditioning and refrigeration contractors (HVACR), stationary engineers, elevator mechanics and locksmiths. The position also requires providing testimony in administrative hearings and on occasion testimony in criminal prosecutions.


Duties of this position include, but are not limited to:

  • Investigates complaints filed by consumers against aforementioned licensed and unlicensed individuals, using interviewing skills and techniques, possesses a thorough knowledge of mechanical licensing practices, laws, regulations and documents, discusses complaints, prepares a thorough written report of findings, responds to telephone inquiries and manages an investigative case load.
  • Meets with Department counsel to review claims, complaints and investigative reports to ensure that all pertinent documentation is included.
  • Testifies at administrative, regulatory hearings, civil trials and criminal trials representing the mechanical licensing boards.
  • Maintains daily case logs, updates case files/database; weekly itinerary; monthly statistics and expense reports.


Applications that meet the minimum and/or selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

Education: Graduation from a standard high school or possession of a state high school equivalence certificate.

Experience: One year of experience conducting investigations, which require obtaining and analyzing factual information and preparing reports of findings and conclusions for administrative or court hearings.


1. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support  classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.


Six months of experience writing investigative reports and six moths of experience working with attorneys and prosecutors testifying In court or at administrative hearings.


Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s).

Administrative, Civil and/or Criminal Hearing Experience

Prior Law enforcement experience

Investigative experience

Mechanical Licensing Trade Experience

Three sample reports, written by candidate, are required to be submitted with application


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Upon appointment, persons possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor, Licensing and Regulation will be required to put same in an “Inactive” status.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.


The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.


Health Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Paid Leave Benefits

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.


Completed applications, required documentation, and any required addendums may be mailed to:  

DLLR Office of Administration

Attn: Ernestine Hyman    19-002166-0002

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201  

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email  

The MD State Application Form can be found online   Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.