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School Safety Emergency Management Operations Officer

Recruitment #19-002215-0001



Our mission is to ensure that Maryland families, communities, and key stakeholders are provided the tools they need to prepare for, mitigate against, respond to, and recover from the consequences of emergency and disaster events.

NOTE: This position is subject to an on-call rotating schedule.  Incumbent must be able to obtain and maintain a SECRET CLEARANCE.

MEMA is the agency of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery, helping to ensure that all Marylanders are prepared, making Maryland more resilient.




5401 Rue St Lo Drive, Reisterstown, MD 21136

Main Purpose of Job

NOTE: This position is considered emergency essential, and supports emergency functions during times of heightened activity, including operating within an on-call, rotating schedule to attend to all emergencies on a statewide 24/7 basis, supporting the State Emergency Operations Center (SEOC).  

The Maryland Emergency Management Agency (MEMA) is the agency of State government with primary responsibility and authority for emergency preparedness policy, and for coordinating hazard mitigation, incident response, and disaster recovery.  MEMA works to ensure that all Marylanders are prepared, and to make Maryland more resilient.  Emergency preparedness planning is a critical part of MEMA’s mission and the successful execution of the Agency’s Center for Preparedness Excellence.  

The Emergency Management Operations Officer is responsible for the readiness and operation of the Maryland Joint Operations Center (MJOC) and the State Emergency Operations Center (SEOC) at the Maryland Emergency Management Agency (MEMA) on a twenty-four hour a day basis. The employee coordinates requests for assistance from local emergency managers and emergency operations centers by assigning resources to fill unmet needs.

The Emergency Management Operations Officer ensures an appropriate posture for the SEOC through monitoring emergency incidents and situations throughout the State as well as regional, national and international events which may affect Maryland public safety.  The position collects, organizes, analyzes and reports critical incident information and data for use by emergency managers, emergency operations centers, fusion centers, and other officials and decision makers at local, state, and national levels. The position also receives, reviews and vets accordingly the following reports for events/items of significance that may affect Maryland public safety. Some examples include but are not limited to:


·                     Department of Homeland Security (DHS) Daily Open Source Infrastructure Report

·                     Contiguous States Daily Incident Reports (Pennsylvania, Virginia and West Virginia)

·                     Federal Emergency Management Agency (FEMA) National and Regional Reports

·                     DHS National Operations Center Reports

·                     Local, State and Federal Law Enforcement Watch Center Reports

·                     Situational Reports from Local, State and Federal Agencies

·                     Maryland Fire Chiefs (MFCA)

·                     Maryland Coordination and Analysis (MCAC) Reports and Briefs

·                     Washington Regional Threat Advisory Centers (WRTAC) reports

·                     Press releases from Local, State and Federal entities


The Emergency Management Operations Officer functions as the primary employee responsible for the operation of the Maryland State Warning Point. In this role, the employee coordinates the dissemination and issuance of all Federal and State issued warnings and protective action recommendations to other state agencies and local governments.

Additionally, this position assists in answering calls/texts/emails that come through the dedicated Maryland School Safety Tip Line and to route and/or escalate calls per established protocols.  The Tip Line supports the Agency’s mission by providing an additional tool to ensure that Maryland families and communities have the ability to prepare for, mitigate against, respond to, and recover from the consequences of emergency and disaster events.  This position will directly support the Governor’s Maryland Safe to Learn Act of 2018 initiative.

The Emergency Management Operations Officer performs multiple communications related duties within the MJOC serving MEMA and the SEOC. These duties include the provision of dispatch services for outside agencies and can act as a backup center for other outside agencies such as MCAC, The Maryland State police Aviation Command (SYSCOM) and the Emergency Medical Resource Center (EMRC) for the Maryland Institute for Emergency Medical Services (MIEMSS). In addition, the MJOC serves as a “control station” for several interoperability communication systems to include the statewide 700 MHz radio system – MDFiRST.


Duties of this position include, but are not limited to:

  • Monitor, collect, analyze and prioritize information and data pertaining to emergency incidents and situations throughout the State.
  • With guidance from the shift supervisor contacts and discusses situations with on-site emergency managers, fusion centers, EOC’s and other officials (including local, state, and federal officials) to obtain updates and clarifications and determine their response and resource needs.  Based on the data and analysis, recommends appropriate course of action and response to the shift supervisor.
  • Execute and assist with the operations of the SEOC through Level-4 and Level-3 operations to include receiving requests for emergency support from local emergency managers and public safety agencies.
  • Clearly compose and disseminate emergency and routine information verbally and in writing using various complex communications devices to include, but not limited to radios, satellites systems, computer systems, applications and software packages and the telephone.
  • Operate all equipment associated with the Maryland State Warning Point in order to clearly communicate emergency warnings and protective action recommendations to local emergency managers and the public through the use of the National Warning System (NAWAS) and Emergency Alert System (EAS).
  • Answer calls, texts, emails, etc. from the dedicated anonymous reporting system and route and/or escalate according to established guidelines.  This process includes gathering tip information, determining the level of tip severity for all reported tips, categorizing the tip type, and contacting appropriate entities, including designated school officials or local public safety centers, first responders, including law enforcement, and/or personnel so that these agencies can support response and conduct further follow up investigation.   


Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in emergency communications work related to police, fire/rescue, medical service or military operations; or in coordinating emergency, safety or disaster relief efforts.


1. Candidates may substitute additional experience in emergency response communication work responding to emergencies or coordinating emergency, safety or disaster relief on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in emergency communications systems and equipment operations classifications or specialty codes in the emergency management field of work on a year for year basis for the required experience.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

  • First Responder and/or dispatcher experience is preferred
  • Demonstrated experience with Microsoft Office and Adobe software
  • Experience with Computer- Aided Dispatch (CAD) application is preferred.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


1. Employees in this classification are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

2. Employees in this classification are subject to substance abuse testing in accordance with Code of Maryland Regulations 17.04.09, Testing for Illegal Use of Drugs.

3. Candidates must be able to obtain and maintain a secret clearance.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


To submit your qualifying documents; the preferred method is to upload them using the "other" tab on the online application.  We will not consider information submitted after the closing date of this announcement.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Please do not attach resumes.

Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to:


ATTN: Kristi Metzger

5401 Rue Saint Lo Drive

Reisterstown, MD 21136

For more information, please call 410-517-3615.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country

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