ADMINISTRATIVE OFFICER III

The Department of Labor, Licensing and Regulation (DLLR), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of Administrative Officer III. This recruitment will be used to fill current and future vacancies. All candidates must meet the minimum qualifications during the time the applicant is applying. The resulting eligible list will be maintained for one year after the closing date of the announcement.

15

1100 North Eutaw Street, Baltimore, Maryland 21201

Under the direction of the Manager of  Reemployment Programs and Services for the Division of Unemployment Insurance (DUI), the main purpose of the Reemployment Specialist is to monitor and handle unemployment-related activities related to the Reemployment Services and Eligibility Assessment (RESEA) and Reemployment Opportunity Workshop (ROW) Programs, including new reemployment touchpoints to increase claimant accountability. This person will also be trained how to monitor and process various special claim programs that could be available to claimants based on specific requirements and help improve their opportunities for more employment opportunities. The special claim programs would include: Trade Readjustment Allowance (TRA), Reemployment Trade Adjustment Allowance (RTAA), Additional Training Benefit Services (ATB), Disaster Unemployment Assistance (DUA), and Work Sharing (WS).

The Reemployment Specialist will work in collaboration with the DUI Manager of Reemployment Programs & Services, Management and trainers from Division of Workforce Development and Adult Learning (DWDAL), DUI staff from the Claim and Adjudication Centers, and/or other partners to ensure the needs of DUI claimants are met through RESEA, ROW, and/or the special claim programs. The position duties will be performed to meet compliance standards for timeliness and accuracy as set forth by Federal Department of Labor guidance and the State of Maryland policies and laws. Most communication will be handled by telephone contact and could include some in-person communication. The customers will include State of Maryland citizens who are unemployed and in search of new employment, DUI management and co-workers, DWDAL management and staff, employers, and other agencies/partners. Please be advised that travel may be required and a State vehicle will not always be available. Reimbursement for use of a personal vehicle will apply according to State of Maryland travel policy.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Three years experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

 2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.  

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One (1) years experience in Customer Relations with at least six (6) months of telephone communication with the public/customers.

A current and valid Drivers License along with willingness to travel to DUI and/or DWDAL locations throughout the State of Maryland as needed and/or requested using a State vehicle (if available) or personal vehicle (if needed).

Two years experience working in one of the following:

Unemployment Insurance Claims & Adjudication  -- OR-- Workforce Development in Special Programs and/or as a RESEA/ROW trainer

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview).Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via email to felicia.ransome@maryland.gov  or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 19-002247-0017 Administrative Officer II/FR
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.