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Recruitment #19-002572-0039


This is a full-time contractual position within the Maryland Department of Human Services, Family Investment Administration, Office of Operations.




Department of Human Services

Family Investment Administration

Office of Operations

311 W. Saratoga Street

Baltimore, Maryland  21201-3500

Main Purpose of Job

This position reports directly to Deputy Executive Director for Operations within the Family Investment Administration (FIA). The incumbent in this position works independently to perform a wide range of complex and confidential administrative functions and provides clerical support duties, and also responsible for the executive office management as necessary. This position requires excellent communication and interpersonal skills and ability to provide information and services to a wide range of internal and external contacts, and knowledge of the departmental policies and procedures.


Serves as the principal contact and source of information for customers, staff, advocates, and other stakeholders by taking calls, responding to emails and sending out reminders, preparing internal and external documents, scheduling meetings and appointments and coordinating travel arrangements, and maintaining filing systems.

Oversees the reporting schedule to ensure that required reports are accurate and submitted timely; coordinates responses to ad hoc data inquires; aggregates and submits updated reports weekly; and manages the development, maintenance, and reporting of tele-work activities.

Develops and maintains records management system for the Deputy Executive Director; purchases and maintains inventory for office supplies; trains staff on processes related to the organization and maintenance of documents; and performs other related duties as assigned.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years performing secretarial work or clerical work involving typing duties.


1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.

2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.


Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.  Please read all requirements before applying.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


If you have any questions about this recruitment, please contact the Department of Human Services at 410 767-7414.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Tonya N. Brown, Department of Human Services, Employment Service Unit, 311 W. Saratoga Street, Baltimore MD 21201-3500. 

TTY  Users: call via Maryland Relay  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.