ADMINISTRATOR I

This position is located in the Office of Workforce Information and Performance (OWIP). OWIP's mission is to collect, analyze, and produce labor market and workforce information as a service to businesses, job seekers, students, workforce and economic development programs and their community of service providers in Maryland. Our primary function is to make workforce and economic data and analysis easily accessible for informed decisions, from individual choices to workforce and economic policy directions.

16

Baltimore City

The primary duties and responsibilities of this position are to provide technical and training assistance to the public and staff users of the Maryland Workforce Exchange Operating system (MWE). The incumbent will act as a liaison between Department of Labor Licensing and Regulation employees and public customers; assisting with training, customer service and technical resolutions. The incumbent is responsible for working with the System Administrator in the development,testing, training, recommendation, and administration of the Maryland Workforce Exchange System. The incumbent will also provide support to the One-Stop Career Centers, Partner Agencies and Public customers, as a member of the Maryland Workforce Exchange Help Desk.

Work with the System Administrator in testing system functionality, attending meetings/trainings, and assisting with specialized system projects.

Provide help desk support to staff and public customers.

Assist with data reports, data change requests and establishment of new user accounts.

Assist with system training, instructional materials and documentation support.

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

Must have at least 6 months of  experience involving technical web based system support/help desk (customer support, testing, defect resolutions).

At least 6 months in providing system training and development of manuals, and instructional materials.

At least 6 months experience with Microsoft products.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment.  RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.  

All information concerning the qualifications, including any required documentation must be submitted and received by the closing date. Information submitted after this date will not be considered.

Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

The online application process is STRONGLY preferred.  However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendum may be mailed to:

DLLR Office of Human Resources/Linnea Maker

Attn: 19-002586-0043

1100 N. Eutaw Street, Rm. 100

Baltimore, MD 21201

Linnea.Maker2@Maryland.gov

The MD State Application Form can be found online

TTY Users: call via Maryland Relay

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.