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Recruitment #19-002586-0113




Maryland Department of Human Services

Baltimore City Department of Social Services

1910 N Broadway

Baltimore MD 21213

Main Purpose of Job

The main purpose of this position is to provide management of Workday processing Unit as well as collect extract analyze and present critical HR data. This position is responsible for the application of appropriate personnel rules guidelines and regulations for each transaction as it supervises the staff of the Office of Human Resource's Workday Processing Unit as well as perform PIN management.The position is responsible for the extrapolation of data from various systems which reflect different types of data in order to produce the most accurate picture of issues affecting staff and trends which reflect the need for change.

The incumbent will research and collect information to perform data synthesis draft reports and graphs to show qualitative and quantitative data as it relates to tracking vacancies and retention turnover training needs and identifying the potential for Reorgs. The position is also responsible for the management of the PEP process and oversight and maintenance of Personnel Records for all staff currently assigned to the Agency contractual and permanent as well as for personnel records of staff who have vacated their positions. This position will act as a liaison between OHR and the Office of Innovation in reconciling HR and Workday data.


Supervisory Duties...Provides oversight and direction to the Workday Processing Unit. Plans coordinates and supervises the work of assigned staff which involves prioritizing assigning reviewing and evaluating work. Interviews, hires and trains new staff. Monitors staff performance by coaching counseling and disciplining as appropriate. Conducts staff meeting to discuss goals assign projects, and disseminates information to staff from internal and external pertinent sources...

Within Workday the supervisor reviews makes corrections of transaction documents, if needed, by consulting the unit program managers. Approves the entering of transaction documents completed by staff before they are entered into the SPS system and sent to HRDT within the designated timeframes. Guarantees that all pertinent documents are located within Personnel Files and that staff has knowledge of the required documentation. Prepares reports for the Director and Hiring and Promotions Unit so the unit can track PIN status and, together with the requesting unit, determine how best to utilize available PINs. As necessary extrapolates data from various systems databases and spreadsheets in order to assemble relevant facts for use by Administrative and Managerial staff. Accesses Process Street, the Vacancy Tracker, and Workday to reconcile and extract data.


Applicants must meet all minimum (AND SELECTIVE; see next section below) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

EXPERIENCE: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.


1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.  

2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.



Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience in a supervisory capacity extracting data from Workday and various database trackers to create reports

Two years of experience processing personnel transactions in an HRIS (Human Resource Information System)



Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience creating organization charts using VISIO.

One year of experience overseeing personnel records in a governmental Human Resources/Personnel office environment.



Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date. 

Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882.  Only additional materials that are requested will be accepted for this recruitment.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. TTY Users: please call via Maryland Relay.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.