ADMINISTRATOR II

17

Maryland Department of Human Services

Baltimore City Department of Social Services

1910 N Broadway

Baltimore MD 21213

The main purpose of this position is to serve as the Deputy Director of Communications for the Baltimore City Department of Social Services. In that role, the incumbent will be responsible for the oversight of staff in the absence of the Director of Communications, providing project management, responding to media inquiries, managing vendor relationships, ensuring the compliance with COMAR and state law regulations, and carrying out the internal and external communications needs of the agency. This position is responsible for helping to develop and execute the internal communications strategy for the agency, playing a critical role in strengthening employee morale as well as effectively communicating the agency's priorities and ensuring wide communications about our obligation to comply with COMAR regulations and state law.

This position is also responsible for helping to develop and execute the external communications strategy for the agency, which includes promotion of agency initiatives and activities. This also includes managing relationships with external stakeholders and representing the agency when needed. Additionally, the incumbent will be responsible for the acquisition of goods and services needed to carry out the agency's communications objectives. 

INTERNAL COMMUNICATIONS...This position will work together with the Director of Communications to develop and execute an internal communication plan. This plan covers all program areas of the Department and provides messaging and associated activities for 2000 BCDSS employees in 16 sites and all local hospitals. The incumbent will be responsible for implementing the plan such that employees have a clear sense of agency priorities/practices and understand their role in the agency's success. The incumbent is directly responsible for drafting correspondence on behalf of leadership and providing it to the Director of Communications for review.

Additionally, the incumbent must ensure that all internal materials (e.g. letterhead, business cards, etc.) stay up to date for all agency staff. This person will work with the Employee Wellness coordinators to craft messaging and strategy to strengthen employee morale. This person is responsible for actively seeking opportunities for internal communications. Additionally, this position is responsible for adapting agency policies and procedures into digestible and user-friendly communications messaging so that staff have a clear understanding of the agency's procedures, guidelines and priorities and their role in adhering to them.

EXTERNAL COMMUNICATIONS...This position will work together with the Director of Communications to develop and execute an external communications plan. This position will be responsible for implementing a proactive communications program to enhance the reputation of the agency and increase visibility to all external stakeholders. This position will be responsible for the advertising and marketing for priority areas of work in a variety of media outlets (e.g. foster parent recruiting). This includes creating a yearly marketing and advertising plan for foster parent recruitment efforts to be reviewed by the Director of Communications. In that capacity, the incumbent will be responsible for acquiring vendors for the distribution of public services announcements, online advertisements, print ads and other platforms.

This position will be responsible for the production and planning of advertising content and media. This position will also be responsible for the development and drafting copy of all communication collateral including brochures, pamphlets, flyers etc. Additionally, this position will ensure constant activity and engagement on social media including Facebook and Twitter. They will manage the Public Affairs Specialist and ensure the agency's digital communication goals are being met. They will also develop and maintain working relationships with major print and TV outlets locally; coordinate media contacts, including background research for interviews; and monitor the media for mention of the agency.

Applicants must meet all minimum and selective qualifications to be considered, and to appear on the list of people eligible for hire.

EDUCATION: A bachelor's degree from an accredited college or university

EXPERIENCE: Four years of experience in administrative staff or professional work

NOTES:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

 

Applicants must meet the selective qualification to be considered. Include clear and specific information on your application regarding your qualifications.

- A bachelor's degree (or higher) in English, Journalism, Public Relations, Communications or a related field

Preference will be given to applicants who possess the following preferred qualifications. Include clear and specific information on your application regarding your qualifications.

-Experience drafting correspondence used for public relations

-Experience developing and executing internal and external communication strategies

-Experience working with media agencies such TV stations and/or vendors engaged in public service announcements, online advertisements, print ads, etc.

-Supervisory experience

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.  

All mailed application materials must include the applicant's name and the job number, and must be received in our office by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.    

If additional information is required, the preferred method is to upload.  If you are unable to upload, you may fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. Please do not send transcripts. Resumes are not required and will NOT be accepted in lieu of completing the application.   

If you have any questions concerning the recruitment process for this position, please call 410-767-7147. TTY Users: call via Maryland Relay    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.