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Operations Administrator

Recruitment #19-002588-0010




Department of Human Services

Division of Administrative Operations

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

The position serves as the Operations Administrator for the Division of Administrative Services (DAO) within the Department of Human Services (DHS). This position coordinates and manages immediate activities and priorities of the Office of the Chief of DAO and serves as the Administrator of Asset Management and the Administrative Support Unit. The incumbent in this position interacts with DAO administrators, executive staff throughout the Department and maintains a professional working relationship with public/private agencies, local agencies and organizations that perform business with the Division; and is responsible for supervisory planning, organizing and administering projects and initiatives within the Asset Management Unit and the Administrative Support Unit.


This position manages the immediate needs of the Chief; oversees the day to day operations of the Chief's office to ensure that all policies and procedures are followed; coordinates and manages activities and priorities that cross multiple units within the Division; identifies and evaluates critical issues and ensures they are communicated to the appropriate Assistant Chief and/or the Administrator to resolve as quickly as possible; tracks and ensures that all aspects of DAO activities/assignments are completed within a specific timeline and meets all regulatory deadlines; supervises the oversight of the coordination of site visits and physical inventories at 24 local Departments of Social Services (DSS's)and DHS Headquarters; oversees and audits the inspection of inventory in accordance with Departmental/State requirements to ensure inventory control; oversees and reviews reports of the yearly meetings with regard to inventory in accordance with Departmental/State requirements; oversees the schedule of yearly meetings with inventory coordinators from DHS Headquarters and 24 local DSS's; supervises the enforcement of the internal asset management procedures established by DHS Administrative Operations; makes recommendations to the Chief of Administrative Operations regarding improvements in the inventory process; reviews data and prepares appropriate reports as needed; reviews, interprets and implements policy and procedures within Code of Maryland Regulations (COMAR), State Personnel and Pension, Maryland Annotated Code, Department of General Services, Department of Budget and Management, DHS Administrative Manual and the Division of Administrative Operations Manual regarding personnel and/or operational issues; and performs all other related duties as assigned.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A Bachelor's degree from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of the required minimum qualification experience must have been as a special assistant to a departmental executive.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess the following:

1. One year of experience interacting with administrators, executive staff, public/private, local agencies and organizations.

2. One year of experience overseeing and coordinating the general operations of a unit.

3. Knowledge of standard office management methods.

4. Ability to exercise independent judgment and discretion in the application and interpretation of departmental policies, laws, rules, regulations and procedures.

5. Ability to communicate effectively and maintain confidentiality of sensitive information.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.   

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

TTY Users: call via Maryland Relay.  

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.