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ADMINISTRATOR III

ASSISTANT CHIEF - CENTRAL REGION OFFICE OF LONG TERM CARE

Recruitment #19-002588-0054

GRADE

18

LOCATION OF POSITION

DEPARTMENT OF HUMAN SERVICES

FAMILY INVESTMENT ADMINISTRATION

746 FREDERICK ROAD

CATONSVILLE, MD  21228

Main Purpose of Job

This position serves as the Assistant Chief responsible for assisting with the oversight, management and strategic direction for the Central Region Office of Long Term Care (LTC) Medical Assistance (MA) within the Family Investment Administration (FIA). This a leadership position that assists with the development of work procedures and administrative controls under the managerial supervision of the Central Region Office of LTC Medical Assistance, Chief. Serves as a liaison with the Maryland Department of Health (MDH) and the Maryland Health Benefit Exchange (MHBE). Assists in providing analysis and recommendations to the Central Region Office of LTC and the Statewide LTC Director within the FIA. Collaborates with the Bureau of Audit Compliance to ensure timely and accurate processing of applications, redeterminations and case reviews. The Assistant Chief is responsible eligibility decisions for recipients in Anne Arundel, Baltimore and Prince George's Counties and Baltimore City which includes but is not limited to: case development and processing of new applications and determining continued eligibility; MA LTC Appeal Unit and MA LTC Customer Service Unit.

POSITION DUTIES

Reviews for the Appeals Unit include overall unit processing to ensure compliance with Federal and State regulations related to the appeals process. Reviews for the Customer Service Unit include ensuring efficient, accurate, and timely responses to inquiries from internal and external customers and stakeholders. Generates weekly statistical reports to track timely and accurate decisions for LTC MA applications, redeterminations, interim changes, appeals and customer service inquires for the Central Region Office of LTC. Ensures timely eligibility determinations are rendered based on current MA-LTC program regulations and policies. Evaluates and provides support to supervisors to ensure optimal job performance. Conducts bi-weekly meetings with all direct reports.

MINIMUM QUALIFICATIONS

Education: A Bachelor's degree from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience interpreting and applying Federal and State regulations and policies for a Medical Assistance program.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate would possess the following:

1. Two years of supervisory/managerial experience overseeing the application of Federal and State regulations, policies, and procedures to accomplish the work of the unit or division.

2. The ability to exercise critical thinking skills to address unit or division workflow and/or customer concerns.

3. Computer literate with at least two years of experience using Microsoft Office Suite (Word, Excel, and PowerPoint), Google (Gmail, Docs, Sheets, Calendar) with emphasis on proficiently utilizing Microsoft Excel at the intermediate/advanced level (e.g. using pivot tables, linking worksheets, developing formulas, etc.).

4. Strong interpersonal skills and the ability to communicate effectively verbally and in writing.

5. Ability to prioritize and multi-task effectively.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.