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ADMINISTRATOR IV

Operations Chief

Recruitment #19-002589-0003

Introduction

The Maryland Institute for Emergency Medical Services Systems (MIEMSS) oversees and coordinates all components of the statewide EMS system in accordance with Maryland statute and regulation. This includes planning, operations, evaluation, and research. In addition, MIEMSS provides leadership and medical direction, conducts and supports EMS educational programs, operates and maintains a statewide communications system, designates trauma and specialty centers, licenses and regulates commercial ambulance services, and participates in EMS-related public education and prevention programs.

The Statewide Communications System (known as EMRC/SYSCOM) provides communications among ambulances, medevac helicopters, dispatch centers, hospital emergency departments, trauma centers, specialty referral centers, and law enforcement. EMRC is responsible for coordinating medical consultation between emergency personnel at the scene and hospital physicians; and SYSCOM is responsible for helicopter to area hospitals and is operational control center for the Maryland State Police Aviation Command (medevac program). MIEMSS' highly integrated Communications System operates 365 days a year and has been cited as a model for the nation. The communications system is a foundational block to providing EMS and is critical to the success of the EMS system in Maryland and the safety and health of Maryland's citizens and visitors.

As part of daily center operations EMRC/SYSCOM personnel perform EMS system surveillance and are responsible to alert agency leadership, and regional administrative and field operations personnel of significant and/or escalating events so the state can maintain a forward leaning posture and respond quickly to provide state level support upon request or when required.

GRADE

19

LOCATION OF POSITION

Maryland Institute for Emergency Medical Services Systems

653 W. Pratt St.

Baltimore, MD 21201

Main Purpose of Job

This position serves as the EMRC/SYSCOM Operations Chief. In coordination with the Director of EMRC/SYSCOM, this position is responsible for operations within the MIEMSS EMRC/SYSCOM Communications Center. Examples of work include:

1. Manage the daily operations of EMRC/SYSCOM. This includes managing agency personnel, working closely with Maryland State Police Aviation Command and allied agencies (both public safety based and commercial), and ensuring critical system are operational.

2. Perform QA/QI (Quality Assurance/Quality Improvement) by monitoring center activity to identify and address problems and improve center performance using written and electronic records.

3. Participate in Emergency and Special Event Planning-Participate in state and local emergency response planning and special event planning as it pertains to EMS Communications.

4. Represents EMRC/SYSCOM on leadership groups comprising of communication systems operators and managers at the local, state and federal level who manage and maintain helicopter air ambulance communication centers.

The statewide EMS communications system incorporates a variety of communications systems including: local radio systems operated by the State's 24 independent jurisdictions, the MIEMSS UHF EMS radio system, the State's 700 MHz radio system (Maryland FiRST), MIEMSS/MSPAC Low band radio system, MIEMSS hospital resources, the VoIP system (DEMSTEL), the national interoperability systems (NPSPAC), and the PSTN (basic telephone and cell phone system). Additionally, EMRC/SYSCOM utilizes an array of software applications to support the center's operation and to provide data for use in analyzing system performance and making operational decisions.

POSITION DUTIES

Manage the daily operations of EMRC/SYSCOM. This includes managing agency personnel, working closely with Maryland State Police Aviation Command and allied agencies (both public safety based and commercial), and ensuring critical system are operational. Activities include:

Provide initial and recurrent training

Evaluate the operational performance of 4 Lead EMS Communications Operators and 16 EMS Communications Operators who are responsible for coordinating patient care communications and coordinating helicopter air ambulance operations and communications

Ensures critical communications equipment and software application systems are functioning properly, and, when necessary, initiates repair process and ensure systems/applications are operational after repair.

Maintains and tests backup communications center. Confirms center is in good order and communication equipment and supporting are operational.

Maintains familiarity with building security system- both access control and video recordings. Able to produce data from the system on an as needed basis.

Perform QA/QI (Quality Assurance/Quality Improvement) by monitoring center activity to identify and address problems and improve center performance using written and electronic records such as EMRC Logs, Radio/Telephone Logs, CAD system, HUD, and CHATS. Develops plans/training and mentors staff. Monitors compliance with established performance measures. Identifies and suggests performance measures.

Responsible for the development of appropriate training materials and operational policy and procedure based on local, state and federal law as well current industry trends; design and implement programs to improve communications; assignment of work to and review of work assigned to staff; and perform personnel evaluations for department staff.

Represents MIEMSS on leadership groups comprised of communication systems operators and managers at the local, state and federal level who manage and maintain helicopter air ambulance communication centers.

These groups include: International Association of Medical Transport Communication Specialists (IAMTCS, formerly NAACS), Commission on Accreditation of Medical Transport Systems (CAMTS), and The Association of Air Medical Services (AAMS).

Participate in Emergency and Special Event Planning- Participate in state and local emergency response planning and special event planning as it pertains to EMS Communications

Periodically staffs EMRC/SYSCOM positions to assist with occasional staffing challenges and to maintain operational proficiency. Duties include monitoring aviation weather conditions and factors related to flight safety, assigning and dispatching appropriate aircraft, monitoring helicopter tracking tools for flight safety, and answering calls from EMS field personnel requiring communications with hospitals for notification or medical direction.

Periodically works an EMRC/SYSCOM position assist with periodic staffing challenges, occasional extreme workloads and to maintain operational proficiency with equipment and applications

Maintain accurate inventory of equipment assigned to EMRC/SYSCOM

Support the Director of EMRC/SYSCOM in completion of employee performance forms using the State's PEP (Planning and Evaluation Program) system using personal observation, written and electronic records such as EMRC Logs, Radio/Telephone Logs, CAD system, HUD, and CHATS.

Participate in interview process for EMRC/SYSCOM positions

Other duties as assigned

MINIMUM QUALIFICATIONS

Education: A Bachelor's degree from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience managing Emergency Services 911 Dispatchers or Air Medical Communications Specialist

Three years of experience in developing and presenting EMS or Air Medical training programs and curriculum

Certified Flight Communicator certificate or equivalent

A current Emergency Medical Technician or higher level (Paramedic) certification.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Employees are subject to call 24 hours a day and will be required to provide the employing agency with a telephone number where they can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed in the employment (eligible) list for at least for one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service may be required prior to hire. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

BENEFITS

FURTHER INSTRUCTIONS

For education obtained outside the U.S. a copy of the equivalent American education as determined by a foreign credential evaluation service may be required prior to hire.

All information concerning your qualification must be submitted by the closing date. We will not consider information submitted after this date.

Resumes will not be accepted in lieu of application.

The Online application process is STRONGLY preferred.

If you are unable to apply online, you may submit a paper application and supplemental questionnaire (by closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston St.

Suite 608

Baltimore, MD 21201

For inquiries regarding this recruitment, please call 410-767-3386.

TTY  Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.