Skip to Main Content

Powered by JobAps


In-Home Supports Assurance System Business Process Manager

Recruitment #19-002589-0008




MDH, Office of Health Services, ISAS Division,  Baltimore, MD

Main Purpose of Job

This position will supervise the In-Home Supports Assurance System (ISAS) and provide advanced technical expert level of work for the Maryland Medicaid Long Term Supports. This position will supervise employees in completing high-priority LTSS policy & data analyses and ISAS claims processing. This position will also evaluate, analyze, research and develop policy for processing claims and exceptions, data schema across SQL servers, and technical requirements essential to improving, and overseeing Maryland's LTSS and ISAS systems. This position will initiate, supervise, design, and execute ISAS business and LTSS system requirements, and assess the reliability of findings, interpretations, conclusions, and recommendations of vendor change requests and work orders. This position will also evaluate the accuracy of system use cases and viability of vendor data solutions, such as Integrated Voice Recognition (IVR) workflows, and SQL Ad Hoc Reporting structure. The position will develop and implement advanced data workflows based on the LTSS/ISAS system, as well as Department policy and business processes. The ISAS Business Process Manager will supervise and oversee the work products of key employees in ISAS Division, provide advanced contract monitoring, communicate with providers regarding claims reconciliation problems, prepare reports for state and federal agencies, and develop ISAS Division policies that are disseminated to all stakeholders across the State. This position will also work in conjunction with the Long Term Supports and Services Administration, various contractors hired to help administer the LTSS/ISAS systems, Medicaid Management Information System (MMIS) vendors, Office of the Inspector General (OIG) personnel, the Department of Information Technology (DOIT) liaisons, and executive level MDH directors and secretaries. Due to this position's expertise in the area of Maryland Medicaid LTSS/ISAS systems, this position will provide technical expertise and programmatic advice to Health Policy Analysts within the Office of Health Services and advise Chiefs, Executive Directors, and the Secretary on LTSS/ISAS system architecture and data analytics.


Education: A Bachelor's degree from an accredited college or university.

Experience: Five years of experience in administrative staff or professional work. One year of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Notes: 1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


The desired candidate should have:

- experience in the Electronic Health Records field

- experience working with Health Technology

- Public Health related experience


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.