POLICE COMMUNICATIONS OPERATOR II

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This position is within the Department of General Services, MD Capitol Police (DGS-MCP) located at 301 W. Preston Street, Maryland.

Police Communications Operators will provide the full performance level of communications work within the Department of General Services-MD Capitol Police (DGS-MCP).  This will be accomplished by operating the Computer Assisted Dispatch/Records Management System and multi-channel police radio equipment.  

This is an emergency essential classification subject to emergency release procedures. Employees in this classification must be willing and available for duty at such hours, day or night and are required to remain or report for duty at such hours as needed to maintain the continuous operation of this agency.

Employees in this classification provide services to law enforcement, the public, State employees and other authorized agencies.  The candidate for the position must be able to multi-task and perform operations on numerous systems to include:

- Computer aided dispatch/records management systems;

- Multi-channel police radio equipment;

- Multi-line telephone systems;

- Security camera systems;

- Building access control systems; -

 Fire monitoring systems; and

- Criminal justice information systems.  

Duties for this position include but are not limited to:

- Receives, identifies and accurately evaluates emergency and routine calls for police services, routes 911 calls for Fire and EMS services, refers calls to other agencies and makes required notifications as appropriate.  

- Monitors and maintains the status of all police personnel and units as to location and availability.  

- Determines appropriate personnel and equipment to be dispatched using voice radio and computer aided dispatch system.

- Uses established policies & procedures, independent judgment, common sense to make rapid and accurate decisions in dispatching police resources.  

- Performs multiple, routine and complex dispatch tasks simultaneously.  

- Responds calmly and effectively in emergency and stress situations.  

- Effectively communicates and coordinates in a teamwork environment with co-workers, other agencies, departments and the public, exercising strong customer service and group dynamic skills.  

- Works with documents, reads maps, manuals, memorandums, legal resources, policies & procedures and posted information.  

- Monitors multiple police, fire and emergency radio frequencies.  

- Initiates, receives and interprets information from various law enforcement computerized database systems.  

- Monitors facility security and various alarm systems.  

- Performs research and clerical work such as preparation of logs, reports, forms and update of information and files in a timely manner.  

- Performs other related duties as assigned or as the situation requires.

Education: Graduation from a standard high school or possession of a State high school equivalence certificate.

Experience: One year of experience operating multi-channel radios, keyboards or computer terminals in a law enforcement or related operation.

Note:  Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.

Strong preference will be given to applicants who possess the following preferred qualifications. Include clear and specific information on your application regarding the qualifications.

Applicants with at least one year of dispatching experience in a 911 (police/emergency) services environment utilizing a CAD (computer aided dispatch) system and radio communications console are desired.

Applicants with previous Maryland State National Crime Information Center (NCIC) CN2 certification and at least one year of experience utilizing Maryland Electronic Telecommunications Enforcement Resource (METERS); National Crime Information Center (NCIC); and/or National Law Enforcement Telecommunications Services (NLETS) to obtain, update, disseminate and accurately transmit information within the Department and to other law enforcement and criminal justice agencies is preferred.

1. Applicants may be subject to an extensive background investigation prior to appointment.

2. Employees in this classification will be required to provide a telephone number at which they can be reached.

Please provide sufficient information on your application to support that you meet the qualifications for this position.  All information concerning your qualifications MUST BE submitted by the closing date.  Information submitted after the closing date will not be considered. 

Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position.  We highly recommend that you submit your transcript when you apply for the position.

The examination will consist of a rating of your education, training and experience related to the requirements of the position.  Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED.  The eligibility list will be valid for one year and may be extended.  The list will be used by the hiring agency to select employees.  Eligible lists may be used to fill future vacancies of the same classification.

You MUST possess the minimum qualifications before you may be selected for a State job – Verification will be completed by the appointing authority.  If you are scheduled to complete an educational or licensing requirement within six months of the examination, you may participate in the examination process.  Permanent State employees may also complete necessary experience requirements within six months of the date of an examination.  Credit is given for relevant part-time, temporary or volunteer experience based on the number of hours worked per week.  You must include on your application the time spent on such activity.  You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply.

STATE OF MARYLAND BENEFITS

Applicants are encouraged to upload proof of education (transcripts), professional licenses and certifications, when applicable, during the recruitment process as these items will be required at the time of selection.   

Contact tammy.vehstedt@maryland.gov or call 410-767-4986 with questions about this recruitment.  The on-line application process is STRONGLY preferred.  Apply online at www.dbm.maryland.gov – click on the State Jobs tab.  If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD  21201 by the closing date and time.   

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.   

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