ADMINISTRATIVE OFFICER I

13

300 E. Joppa Road, Suite 1000, Towson, MD 21286 

To provide support for Executive Director of the Emergency Number Systems Board with a focus on dispatcher training, project funding reviews, implementation of call answering protocol systems, adherence to established standards, and completing special projects. This position would facilitate compliance with COMAR in coordinating training to entrance level and in-service 9-1-1 Dispatchers.

• Evaluate training needs and establish/update standards for 911 personnel through the Board's Training Subcommittee and industry experts for the improvement of 911 training.
• Coordinate the development and delivery of entry-level and in-service training programs to promote continuous quality improvement of 911 personnel.
• Prepare reports required by Public Safety Article, COMAR, and to familiarize Board members and the PSAP community with various aspects of 911 service delivery and training.
• Assist the Executive Director to ensure the efficiency and effectiveness of the Emergency Number System Board and to accomplish the day-to-day activities in support of the Board.
• Review and prepare written analysis of Board project funding requests for sufficiency of scope and cost.
• Other duties as assigned.

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: One year experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

• 6 months of professional or administrative experience in the 911 call center (if you are not using the education substitution to meet the minimum qualifications)

Strong preference will be given to applicants that possess the following. Include Clear and specific information on your application regarding the qualification(s):

• 6 months experience in Adult Education or Training
• 6 months experience in training Public Safety Answer Point

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. Resumes will not be accepted in lieu of completing the application. 

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to 

Attn: DPSCS HRSD Emily Eubanks, 300 East Joppa Road, Suite 1100, Towson, MD 21286. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

For questions regarding this recruitment, please contact Emily Eubanks at Recruitment, Examination & Retention Unit -410-339-4257.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.