Skip to Main Content

Powered by JobAps


Policy Manager

Recruitment #19-002729-0001


This is a Position Specific Recruitment for the Department of Human Services, Social Services Administration.  This recruitment is limited to employees currently working at the Department of Human Services only.




Department of Human Services

Social Services Administration

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

This position manages policy development, dissemination, review and adjustment within the Department of Human Services (DHS), Social Services Administration (SSA) so that program staff and local jurisdictions administer Child Welfare and Adult Services Programs consistent with applicable laws and regulations, SSA's mission, vision, and objectives. The incumbent in this position oversees policies for Adult Services, Child Protective Services & Family Preservation, Systems Improvement, Child & Family Well-Being, the Title IV-E Eligibility & Compliance Unit, Placement & Permanency and Resource Development, Placement and Support Services. The primary goal of this position is to ensure Maryland's system of safety, permanence and well-being for adults, children and families is responsive to client needs and consistent across jurisdictions through the policies and procedures issued. The Policy Manager must demonstrate expert knowledge of child welfare and adult services departmental and agency principals, practices, laws, regulations, policies and issues as well as organizational structure, staffing patterns, and administrative controls to effectively supervise and monitor projects and initiatives. This position also requires expert knowledge of current social work practices for child welfare and adult services, knowledge of State and Federal laws, rules and regulations pertaining to public social services administrations. In addition, the position requires knowledge of child welfare and adult services literature, community organizations, needs of families and children and of current techniques and resources to treat social problems. The Manager of Policy interacts with DHS and SSA staff and the Office of the Attorney General for the completion of agency policies, goals and objectives, maintains effective professional working relationships with members of the courts, General Assembly, media, public/private businesses and stakeholders at the City, County, State, and Federal government levels.


This position plans, develops, initiates, reviews and assesses current policies to ensure that SSA's mission is fulfilled by providing appropriate direction and leadership to internal and external partners in the area of Adult Services, Child Welfare, and Resource Development; interprets and develops standards, procedures and policies in accordance with Local, State and Federal regulations; approves new written policy for content, interpretation of law, implementation and standard formatting; enforces regulatory compliance as well as evaluating efficiency, effectiveness and quality of services; keeps abreast of Federal and State legislative initiatives and changes in service programs and communicating these to administration and staff; revises or develops new policy and regulations in response to new legislative changes; interprets the budgetary impact of new laws and policy on child welfare and adult services; develops and directs business processes to ensure that data, evidence and information regarding practice informs policy and that partners and stakeholders have meaningful input into policy at various stages of policy development and review; provides guidance to SSA leadership in matters of policy, regulations and procedures; monitors policy and practices at least once per year to ensure that policy is relevant and up-to date, and revised as necessary; designs and implements training, procedures and tools to ensure that SSA program staff can perform tasks and activities related to developing policy; monitors and reviews written policy prior to implementation to ensure that policy is clearly written and adheres to the standards; monitors practice implementation of policy and designs and implements policy and practice training for LDSS staff to ensure adherence to policy; and performs other related duties as assigned.


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.


1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of the required minimum qualification experience must have been reviewing and writing human services bills and researching legislation.


Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:  

1. Two years of experience writing regulations.  

2. Two years of experience writing policies.  

3. Two years of experience implementing statewide policies.  

4. Strong written and communication skills.  

5. Strong time management, priority setting and problem-solving skills.  

6. Flexibility in a busy environment.


This recruitment is limited to employees currently working at the Department of Human Services only.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.   

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

TTY Users: call via Maryland Relay.  

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.