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Change Management Project Manager

Recruitment #19-002729-0010


This is a full-time contractual position.




Department of Human Services

Social Services Administration

311 W. Saratoga Street

Baltimore, Maryland  21201-3500

Main Purpose of Job

This position assists the Department of Human Services (DHS), Social Services Administration (SSA), and local office leadership in managing the strategic changes for the Maryland's Total Human-Services Information Network (MD THINK) Modernization efforts, specifically the development and launch of the Child, Juvenile and Adult Management System (CJAMS). This resource will work with key staff in SSA's central office to plan changes, engage local offices, and move key information to those developing the technology and working with SSA clients to ensure: 1) the process serves SSA's goals and engages all stakeholders to inform the efforts; 2) everyone involved (SSA and MD THINK staff) is well informed and engaged in practices and processes development aligned on outcome expectations for the launch of CJAMS; and 3) the development and launch of CJAMS is successful at all levels of the change process to promote SSA being more effective in serving children, families, and vulnerable adults through CJAMS as a data collections and case management tool.


Communicates with internal stakeholders on the practices and technology sides of the change effort in-person/onsite or remotely via web conferences; coaches internal SSA central office staff responsible for elements of the change process to align efforts to focus on the agreed-upon strategic direction and priorities; interfaces with SSA Executive Director around key decisions associated with the change process; creates communication plans for systems roll-outs in SSA and Local Department of Social Services (LDSS's) to create seamless transitions; ensures that deadlines in the change effort are met, and if unable to be met, that timely communication occurs so that all involved are informed and agree to changes in deadlines; manages and partners with leadership regarding strategic direction, task identification, coordination, prioritization, and communication; engages on-site and remotely with internal stakeholders on the practices and technology sides of the change efforts; leads strategic change processes within SSA to coordinate goals and strategic plans of DHS; oversees timelines developed from goals to ensure that deadlines and goals are met; leads and participates in meetings and updates utilizing change management principles; and performs other related duties as assigned.


Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.


1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.


Strong preference will be given to applicants that possess the following preferred qualification (s).  Include clear and specific information on your application regarding the qualifications.

1. Five years of experience supervising, coaching employees in change management and facilitating challenging discussions and decision-making.  

2. Three years of experience with technology systems in child welfare or other human service program environments.  

3. Certified Project Management Professional certification.  

4. Possession of master's degree in social work or a related field.  

5. Ability to work with multiple stakeholders with distinct interests and goals to identify common perspectives and consensus.  

6. Working knowledge of Agile Practices.  

7. Strong oral and written communication skills.  

8. Experience with understanding of family-centered and trauma-informed child welfare and human service practices.  


Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

This recruitment does not require any additional materials to be uploaded. Your qualifications will be assessed based on the information included on your submitted application.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


If you have any questions about this recruitment, please contact the Department of Human Services at 410-767-7414. 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:  Tonya N. Brown, Department of Human Services, HR Office-Employment Service Unit, 311 W. Saratoga Street, Baltimore MD 21201. 

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.