HUMAN SERVICE ADMINISTRATOR III

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

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Department of Human Services

Montgomery County Office of Child Support

51 Monroe Street

Rockville MD  20850

The incumbent in this position performs as a senior-level manager responsible for providing professional, administrative and supervisory staff work in managing the daily operations of the Establishment, Enforcement of the Programs Division for the Montgomery County Office of Child Support Enforcement. This position's work is reviewed by the Director for achievement of service, accomplishment of unit goals and improvement in operational efficiency and effectiveness. The incumbent in this position receives instructions from and reports to the Director.

Assists the Director in providing administration, oversight, and personnel management to the child support program and related welfare reform initiatives by adhering to federal, state, and local laws, policies, and regulations. Creates, assesses, implements, and re-engineers programs, policies, and procedures to meet customer needs and internal objectives.  Monitors and tracks performance of the establishment and enforcement teams. Identifies problematic areas and makes recommendations for improvement to the Director.  Plans, directs, organizes, leads and coordinates the daily activities of both units to ensure compliance with federal, state and local policies and procedures. Research, creates and analyzes statistical reports and data to identify program deficiencies, recommends program improvement processes based on statistical analysis and monitors processes for improvement in all four performance goals. Downloads and sorts by functional area and distributes mandated reports (most notably the delinquency report) to establishment and enforcement staff.  Acts as the agency liaison for IT initiatives with the Lan Administrator.  Provides customer service to both internal and external customers that meet or exceed the standards set by the Department.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Eight years of experience in administrative, professional or technical work, three years of which must have involved supervision of other employees or exercising responsibility for program development.

Notes:

1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.  

2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education, three (3) years of which must have been in an administrative supervisory or consultative capacity.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Possession of master's degree in social work or a related field.
• Three years of experience with the Title IV-D in the Child Support program.
• Strong leadership and management skills and supervision of management level positions.
• Strong customer service and outstanding oral and written communication skills.
• Experience with data management and interpretation.
• Experience with Microsoft Word, Excel and PowerPoint.
• Ability to work with multiple stakeholders with distinct interests and goals to identify common perspectives and consensus.
• Ability to implement change, motivate staff and maintain relationships.
• Ability to build strategic partnerships across local, state agencies, federal government, profit/non-profit, advocacy and customers.
• Ability to plan, organize, direct, and manage multiple projects to meet strict deadlines.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.  

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

If you have any questions about this recruitment, please call (301) 610-4601.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Attn: Seymour McCutchen, Montgomery County Office of Child Support, 51 Monroe Street, Rockville, MD 20850.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.