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JOB SERVICE SPECIALIST II

Career Specialist

Recruitment #19-003210-0004

GRADE

11

LOCATION OF POSITION

Division of Workforce Development and Adult Learning
138 Baltimore Street 
Cumberland, MD 21502

Main Purpose of Job

To work with employers and job seekers to address their employment needs by providing the highest level of services that will support the economic stability of the labor force, businesses and community.

POSITION DUTIES

Primary duties include,

Job seeker

Interviewing job seekers to assess skills and needs using the automated system to complete, review and update registration; Conduct orientation for job seekers to provide an overview of available services; Identifying potential job matches of job seekers skills with job qualifications; Reviewing and sharing labor market information; Providing case management per the requirements of labor grants including Trade Act, Migrant Seasonal Farm Workers and other labor grants. Provides answer to basic Unemployment Insurance questions and to facilitate the application process. Participate with other workforce partners to provide service(s) to expedite employment or provide upskilling and or retooling to find a career pathway.  

Employer

Referring qualified job seekers to job openings utilizing the automated system filling a business staffing needs;

Inputting job orders into the automated system according to employer specification and EEO requirements; contacting employers to discuss job order requirements for posted position or inquire about the status of positions; Provide employers with labor market information on the local area.  

General

Abide by Federal and state labor laws and regulations; Keep abreast of changes to labor laws and current on Maryland Policy issuance and local workforce processes.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience in the field of workforce development, taking job orders, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability.

Notes:

1. Candidates may substitute education at an accredited college or university, at the rate of thirty credit hours for each year of the required experience.

2. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

1) Desire strong customer service experience, with 1 year of assisting job seekers and or businesses
2) Prefer a candidate fluent in speaking and writing English and Spanish.
3) Desire a candidate who has a strong attention to detail
4) Prefer a candidate with outstanding communication skills both written and verbal
5) Desire a candidate who can present information to small and large groups of people.
6) desire intermediate or better computer and social media utilization
7) prefer an AA degree or higher  

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Dept. of Labor/DUI) to determine whether any monies are owed to MD Dept. of Labor/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

pplicants must provide sufficient information on the application to show they meet the minimum qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION. Completed applications, required documentation, and any required addendums may be mailed to:

MD Department of Labor Office of Human Resources/ Mrs. Linnea Maker

Attention: 19-003210-0004

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

Fax #: 410-333-5101 

Email Linnea.Maker2@Maryland.gov

If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.

The MD State Application Form can be found online. Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.