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JOB SERVICE SPECIALIST SUPERVISOR I

Recruitment #19-003213-0001

Introduction

Maryland's Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Supervisor I within the Office of Workforce Development (OWD). Please be advised that frequent travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.

GRADE

14

LOCATION OF POSITION

Salisbury

Main Purpose of Job

Supervise the daily operations of a local workforce center and staff to provide the highest quality employment and training services that will support the economic stability of the labor force, businesses and the community.

POSITION DUTIES

Training, coaching, observing, and mentoring;

Ensuring that workloads are distributed in a fair and equitable fashion;

Monitoring staff compliance with agency rules and regulations;

Determining that agency staff are providing the highest quality services possible;

Participating in statewide planning committees, such as the Supervisors’ Forum, quality improvement activities, task forces, etc;

Checking equipment to identify worn or damaged items on a regular basis to ensure that equipment meets acceptable standards for the delivery of service to customers, and reporting any problems in this area to the central office;

Participates in a variety of personnel-related activities to ensure effective local office operations by:

Reading materials and/or attending meetings and training to enable employee to abide by laws, rules, regulations, procedures, policies, ethical responsibilities promulgated and/or governing the agency to ensure compliance and services to customers;

Conducting meetings with all staff to inform of new and updated changes in agency policy;

Completing a written evaluation of each staff person semi-annually by meeting with each staff member, discussing performance and other evaluation factors and presenting the staff person with a copy of the evaluation and a verbal explanation of the report in order to continuously improve the levels of services to customers;

Promoting harmony at the work place through discussions, meetings and actions to ensure a safe and stress free working environment;

Resolving disputes and complaints;

Organizing, recording training activities and distributing training-related materials to alert all staff to upcoming training schedules and encouraging participation in same to expand individual knowledge and skill levels to enhance the quality of customer service;

Instructing staff in the implementation and use of agency resources;

Ensuring that all center staff receives training in order to remain current in the use and implementation of procedures, regulations, automation, etc.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience in the field of occupational placement and job development involving conducting interviews with persons seeking employment and for providing assistance to employers needing qualified personnel to fill vacancies.

Notes:

1. Candidates may substitute additional experience involving taking job orders from employers or job development, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability on a year-to year basis for the required education.

2. Candidates may substitute education at an accredited college or university at the rate of thirty credit hours for a year of experience for up to two years of the required experience.

3. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education or experience.

SELECTIVE QUALIFICATIONS

Three years workforce development knowledge and/or experience.

DESIRED OR PREFERRED QUALIFICATIONS

- Experience developing policies and/or standard operating procedures related to staff

- Experience providing training or technical assistance to staff.

- Experience retaining and developing staff

- Prior supervisory experience

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. 

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Maryland Dept of Labor Office of Human Resources/ Mrs. Linnea Maker, Attn: 19-003213-0001, 1100 N. Eutaw Street, Rm. 101, Baltimore, MD 21201

You may email Linnea.Maker2@maryland.gov any additional required documents, if you have difficulty uploading them with your application.

f you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

TTY  Users: call via Maryland Relay