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JOB SERVICE SPECIALIST SUPERVISOR I

Recruitment #19-003213-0002

Introduction

Maryland's Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Supervisor I within the Office of Workforce Development (OWD).  Please be advised that frequent travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.

GRADE

14

LOCATION OF POSITION

Division of Workforce Development and Adult Learning
138 Baltimore Street 
Cumberland, MD 21502

Main Purpose of Job

Supervise the daily operations of a local workforce center and staff to provide the highest quality employment and training services that will support the economic stability of the labor force, businesses and the community.

POSITION DUTIES

Training, coaching, observing, and mentoring;

Ensuring that workloads are distributed in a fair and equitable fashion;

Monitoring staff compliance with agency rules and regulations;

Determining that agency staff are providing the highest quality services possible;

Participating in statewide planning committees, such as the Supervisors’ Forum, quality improvement activities, task forces, etc;

Checking equipment to identify worn or damaged items on a regular basis to ensure that equipment meets acceptable standards for the delivery of service to customers, and reporting any problems in this area to the central office;

Participates in a variety of personnel-related activities to ensure effective local office operations by:

Reading materials and/or attending meetings and training to enable employee to abide by laws, rules, regulations, procedures, policies, ethical responsibilities promulgated and/or governing the agency to ensure compliance and services to customers;

Conducting meetings with all staff to inform of new and updated changes in agency policy;

Completing a written evaluation of each staff person semi-annually by meeting with each staff member, discussing performance and other evaluation factors and presenting the staff person with a copy of the evaluation and a verbal explanation of the report in order to continuously improve the levels of services to customers;

Promoting harmony at the work place through discussions, meetings and actions to ensure a safe and stress free working environment;

Resolving disputes and complaints;

Organizing, recording training activities and distributing training-related materials to alert all staff to upcoming training schedules and encouraging participation in same to expand individual knowledge and skill levels to enhance the quality of customer service;

Instructing staff in the implementation and use of agency resources;

Ensuring that all center staff receives training in order to remain current in the use and implementation of 

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Five years of experience in the field of occupational placement and job development involving conducting interviews with persons seeking employment and for providing assistance to employers needing qualified personnel to fill vacancies.

Notes:

1. Candidates may substitute additional experience involving taking job orders from employers or job development, conducting job-ready interviews, registering job applicants, verifying job referrals, conducting vocational placements, performing unemployment adjudications, or appraising job applicants for employability on a year-to year basis for the required education.

2. Candidates may substitute education at an accredited college or university at the rate of thirty credit hours for a year of experience for up to two years of the required experience.

3. Candidates may substitute active duty military recruiting experience or career counseling experience on a year-by-year basis for the required education or experience.

SELECTIVE QUALIFICATIONS

Three years workforce development knowledge and/or experience.

DESIRED OR PREFERRED QUALIFICATIONS

One year Prior supervisory experience

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Dept. of Labor/DUI) to determine whether any monies are owed to MD Dept. of Labor/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the minimum qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet minimum and/or selective qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION. Completed applications, required documentation, and any required addendums may be mailed to:

MD Department of Labor Office of Human Resources/ Mrs. Linnea Maker

Attention: 19-003213-0002

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

Fax #: 410-333-5101 

Email Linnea.Maker2@Maryland.gov

If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.

The MD State Application Form can be found online. Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.