UNEMPLOYMENT INSURANCE ASSOCIATE I

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Towson, College Park, and Salisbury Claim Centers

An Unemployment Insurance Intermittent Associate is a contractual position. This entails working in one of the Claim Centers within the Division of Unemployment Insurance involving obtaining detailed, technical information from claimants in order to establish and process unemployment insurance claims, and to detect potentially disqualifying unemployment insurance issues.

-Interviews claimants for unemployment insurance benefits, individually by telephone to obtain and record demographic, wage and work information

-Analyzes information to determine the appropriate claim type for unemployment insurance benefits.

-Verifies eligibility and ensures prompt payment of benefits.

-Takes initial claims by the evaluation of fact and detects eligibility issues.

-Obtains work and wage information by interviewing claimants and employers.

-Conducts Eligibility Review Interviews (ERI) to discuss continuing eligibility for benefits and re-employment assistance by interviewing claimants and examining their work search records for the purpose of evaluating work search efforts and developing a re-employment assistance plan.

Education: Graduation from a standard high school or possession of a State high school equivalency certificate (GED).

Experience: Four years of full-time employment, or its equivalent in general clerical work and working with the public directly. 

1. Applicants may substitute full-time employment or its equivalent, for the required education at the rate of one-year experience for one-year education.

2. Applicants may substitute 30 credit hours at an accredited college or university for one-year experience.

Must have 2 years of computer experience.

Bilingual (Spanish Speaking) Candidates are encouraged to apply.

N/A

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

STATE OF MARYLAND BENEFITS

 

Online application process is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendum may be mailed to:

DLLR Office of Human Resources

Attn: 19-003221-0004/FR

1100 N. Eutaw Street, Rm. 100

Baltimore, MD 21201

 

If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6300.

The MD State Application Form can be found online

TTY Users: call via Maryland Relay

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.