UNEMPLOYMENT INSURANCE SPECIALIST I

10

UI Claim Center Waldorf

Adjudicate potentially disqualifying Unemployment Insurance (UI) issues in accordance with established guidelines to provide high quality customer focused services that regulate the distribution of unemployment insurance benefits to support the economic stability of the state.

Conducting fact-finding interviews with claimants, employers, and other interested parties to gather information. Investigating, analyzing and evaluating information in order to make determinations regarding contested unemployment insurance claims. Weighs facts, evaluates the credibility the evidence presents, then makes a written determination that is both legally correct and in a manner that provides sufficient evidentiary summary and legal conclusion in order for both the claimant and employer to understand its content and outcome. Explain and interpret laws, policies, precedents, rules and regulations UI disqualifications and eligibility. Work is performed in a call center within the Division of Unemployment

Education: Bachelor Degree

Experience: One year of full-time paid employment in the Maryland State classification of Employment Security Trainee or Unemployment Insurance Associate III or equivalent classification in the Employment Security Administration.

Six (6) months experience in interviewing claimants, employers, and other parties of interest to collect essential information. Proficient with Microsoft office and data entry, ability to effectively communicate, strong customer services orientation.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

STATE OF MARYLAND BENEFITS

 

Online application process is STRONGLY preferred.  However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendum may be mailed to:

DLLR Office of Human Resources

Attn: Felicia Ransome (Felicia.ransome@maryland.gov) 19-003225-0009

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

The MD State Application Form can be found online

TTY Users: call via Maryland Relay

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.