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ADMINISTRATIVE OFFICER II

CONTRACT MONITOR

Recruitment #19-003235-0005

Introduction

This is a Position Specific Recruitment for the Department of Human Services, Child Enforcement Administration.

GRADE

14

LOCATION OF POSITION

The Department of Human Services

Child Support Administration

110 Painters Mill Road, Suite 300

Owings Mills, MD 21117

Main Purpose of Job

This position monitors the Maryland Child Support Administration (CSA) State Disbursement Unit (SDU), Direct Deposit & Cash Pay Account Maintenance, stop payment processing, and MD SDU Security Monitor, within the Department of Human Services (DHS).

POSITION DUTIES

Monitors contract services provided by the contractor for the CSA/SDU to ensure that deliverables are met; monitors weekly unidentified payments review, forgery processing, daily void check verifications, monthly Minority Business Enterprise (MBE) monitoring, and submits status reports with requests for corrective action plan; researches, processes, maintains, and resolves the reversal and research requests for direct deposit or EPIC account holders; and performs all other duties as assigned.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Two years experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

If you are not using the substitution to meet the Minimum Qualifications, you must have one year of the required minimum qualification experience working in a Title IV-D Child Support Program.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1.Two years of experience with banks and banking systems, including on-line and reporting processes.

2.Two years of experience using Microsoft Office Excel to create spreadsheets and formulas.

3.Two years of customer service experience responding to customer and internal stakeholder inquiries via written and oral communications

4.Strong written and oral communication skills.

5.Demonstrated skills in effective time management, priority setting, multi-tasking and problem solving.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-0882. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.