COMPUTER INFORMATION SERVICES SPECIALIST II (INTERNAL ONLY)
Technical Support Analyst
Recruitment #19-004409-0008
Department | OPD General Administration |
---|---|
Date Opened | 10/18/2019 11:59:00 PM |
Filing Deadline | 11/1/2019 11:59:00 PM |
Salary | $43,669.00 with growth over time to $69,505.00/year |
Employment Type |
Full-Time
|
HR Analyst | Janynee Covington |
Work Location |
Anne Arundel
|
Introduction
The Office of the Public
Defender is a statewide independent agency charged with providing superior
legal representation to indigent defendants. The agency’s vision is
Justice, Fairness and Dignity for All. Employees are committed to the
core values of culture of excellence, client centered representation, tenacious
advocacy, and are united in achieving the agency’s mission.
OPD has a centralized
Information Technology headquarters office located in Anne Arundel County and
numerous field locations to include local OPD offices, courthouses, local
detention centers and mental health hospitals. The Information Technology
Division provides department-wide technology planning, acquisition, policies,
connectivity, and support for a broad portfolio of infrastructure and
applications operating in an enterprise caliber environment.
GRADE
LOCATION OF POSITION
Anne Arundel County
Information Technology
Division
989 Corporate Drive
Linthicum, Maryland
21090
Main Purpose of Job
MINIMUM QUALIFICATIONS
Education: Graduation
from an accredited high school or possession of a high school equivalency
certificate.
Experience: One year of
experience evaluating, implementing and maintaining personal computer hardware
and software.
Note: 1.
Experience responding to and resolving help desk calls from users of computers,
or operating computer equipment for the purpose of data entry, word processing,
spreadsheet, graphics, data base or other applications may be substituted on a
year-for-year basis for the required education.
2. Candidates may substitute U.S. Armed
Forces military service experience as a non-commissioned officer in Cyber and
Information Systems classifications or Cyber and Information Systems specialty
codes in the Information Technology field of work on a year-for-year basis for
the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
§ 2+ years of providing front line technical support via phone,
email, remote tools, and on-site activities
§ Prior experience working in a managed Service (Help) Desk
environment utilizing incident management best practices and systems
§ Strong working knowledge with installing, configuring and
troubleshooting Windows desktops/laptops, Microsoft Office, email, printers and
responding to general application questions typically found in a Microsoft
based computing environment
§ Strong working knowledge of Windows 7 and Windows 10 system
configuration, troubleshooting, and support tools and techniques
§ Prior experience with network device (i.e. switches, access
points, etc.) configuration, installation, and troubleshooting techniques
§ Prior exposure to basic information security concepts (Network
account creation, safeguarding passwords, etc.)
§ Prior exposure Windows Server and Microsoft Exchange
administration considered a plus.
LIMITATIONS ON SELECTION
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in these
classifications may be assigned duties which require the operation of a motor
vehicle.
Employees assigned such duties
will be required to possess a motor vehicle operator’s license valid in the
State of Maryland.
SELECTION PROCESS
It is essential that you
provide complete and accurate information on your application. Please
report all related education, experience, dates and hours of work. All
information concerning your qualifications must be submitted by the closing
date. We will not consider information submitted after this date.
Applicants certified to list will receive eligibility for a period of one (1)
year.
FURTHER INSTRUCTIONS
Online Applications Preferred. Please fax all paper
applications and questionnaires to (410) 333-8134.
Inquiries regarding
applications and submitting paper applications can be directed to: Office of
the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304,
Baltimore, MD 21202; or by calling (410) 767-8503, toll free: 877-430-5187; TTY
users call Maryland Relay Service 800-735-2258. Please be sure to include
your name, identification number (Easy ID#) and job announcement number on any
documentation to ensure timely processing.
A paper copy of the MD State
application form and questionnaire can be downloaded from the link below.
As an Equal Opportunity
Employer, Maryland is committed to recruiting, retaining and promoting
employees who are reflective of the State’s diversity.