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Recruitment #19-004412-0006




MDH/Prevention and Health Promotion Administration, Maryland WIC Program, Baltimore, Maryland

Main Purpose of Job

This position will provide one-on-one helpdesk support over the phone, as well as on-site, in the identification, resolution and prevention of network, microcomputer and application-related issues for WIC staff members, both at the State and in the clinics. This position will also provide network and application troubleshooting skills in support of WIC's technical needs, while also maintaining strong customer service relations with more than 350 users statewide.


Education: A Bachelor's degree in Computer Information Technology, Management Information Systems or other information technology related field, including course work in local or wide area computer network, from an accredited college or university.

Experience: Six months of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate, and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communication network lines and devices; or, evaluating, implementing and maintaining computer hardware and software, for the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate, and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools, for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate, and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA); Microsoft Certified Product Specialist NT 4.0 Administrator; or, equivalent certification program, for the required education.

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems; scheduling; controlling input and output, or maintaining backups, or data storage; processing data on computer systems; evaluating, implementing and maintaining computer hardware and software; or, converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools. 

5. Candidates may substitute U.S. Armed Forces military service experience as a Commissioned Officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work, on a year-for-year basis, for the required experience and education.


The desired candidate should have experience providing on-site and remote technical support, as well as experience installing, repairing and/or troubleshooting workstations and/or desktop computers, laptops, printers, scanners, and network equipment. He/she should also have customer service experience, in addition to experience preparing equipment for deployment, including configuration and imaging.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application, based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. 

Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this, or other, State agencies.



Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload. If you are unable to upload, please fax the requested information to, 410-333-5689. Only additional materials which are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service, at 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.