COMPUTER NETWORK SPECIALIST II *Re-Post*
Recruitment #19-004413-0003
| Department | DPSCS Information Technology & Communications Div |
|---|---|
| Date Opened | 10/2/2019 11:59:00 PM |
| Filing Deadline | 10/18/2019 11:59:00 PM |
| Salary | $23.30/hour |
| Employment Type |
Full-Time
|
| HR Analyst | Jacob Rolon |
| Work Location |
Baltimore City
|
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
Desktop Administration
o Install, configures and maintains client machines
o Monitors and optimizes network performance
o Troubleshoots desktop client related problems
Resolving User Technical Issues and Problems
o Receives trouble tickets from Call center trouble tracking system
o Log Pertinent call information into
o Remedy tracking system to ensure proper documentation of issue/problem
Design Networks and LAN’s
o Meets with Users to define networking requirements
o Create network/LAN Layouts, schematics, and/or other per tenant design document
o Document all hardware and software requirements necessary to meet user network/LAN requirements
System Performance Measurement
o Reviews all pertinent LAN log files to identify any process/data error conditions recorded in order to determine steps for resolution
o Analyzes the severity of any errors found in the log to determine resolution priority Inquires with user functional areas to ascertain status of users’ systems and/or response times
Hardware and Software Configuration
o Under the guidance of the Desktop manager-Installs/replaces PC hardware components to meet standard LAN hardware specification to ensure optimum network, workstation and/or sever and/or stand alone PC performance
Problem Identification
o Receive trouble ticket from Remedy tracking system
o Log pertinent call information into remedy tracking system to ensure proper documentation of problem/s
o Discuss with user circumstance and/or symptoms of problem in order to determine proper course of action to obtain resolution
MINIMUM QUALIFICATIONS
Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.
Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.
Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.
2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.
3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.
4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding the qualifications.
- Experience administering Symantec Endpoint protection
- Experience administering Microsoft (MS) Group Policy
- Strong customer service skills, written and verbal communication skills
LICENSES, REGISTRATIONS AND CERTIFICATIONS
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.
Please make sure that you provide complete and accurate information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.
BENEFITS
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
To submit your qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.
Resumes will NOT be accepted in lieu of completing the online or paper application.
Online applications are STRONGLY recommended; if you do not have internet access, please mail your application by the closing date to:
HRSD-Recruitment & Examination
ATTN: J. Rolon
300 East Joppa Road, Suite 1107
Towson, MD 21286
For more information, please call 410-339-3695
As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
TTY Users: call via Maryland Relay
We thank our Veterans for their service to our country, and encourage them to apply.
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