COMPUTER NETWORK SPECIALIST II

The Computer Network Specialist II plans, integrates, and maintains desktop software and hardware for local computer networks to include operating systems software and network communications.

17

Montgomery Park Business Center

1800 Washington Blvd. Ste. 330

Baltimore, Maryland 21230

The primary function of the position is to provide technical support to Maryland Lottery and Gaming employees. This encompasses desktop support; configuring and installing new PCs and laptops, installing software, creating and managing users within Microsoft AD, monitoring and responding to support requests submitted to the service desk. Responsibilities of this position will be performed at the MLGCA headquarters, and all remote locations; i.e. State casinos.

Monitor the MLGCA local area computer network to include all desktop operating systems.  

Install, maintain, service and update MLGCA staff members’ equipment to include but not limited to PCs, Laptops, Printers and other peripherals and connectivity.  

Set-up, oversee connectivity and maintain all mobile devices to include cellphones, Laptops, and other mobile devices.  

Monitor the Agency’s service desk to address any desktop hardware or software problems as reported by MLGCA employees.  

Create, modify, update and/or delete user accounts as requested.  

Provide remote support to employees located at Maryland Casino locations.  

Support CheckPoint / LiveScan Units.  

Troubleshoot Network and Desktop problems.

Perform routine system maintenance.  

Maintain equipment inventory. 

Maintain documents providing updated policies, procedures and user data & information.   

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

 4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

At least one year of hands-on experience with PC, Laptop and peripherals set-up and configuration.

At least one year of hands-on experience with Apple and Android Cellphone set-up and configuration.

This recruitment is limited to current Maryland State employees. 

Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

STATE OF MARYLAND BENEFITS

Resumes Will NOT be accepted in lieu of completing the online or paper application.

The online application process is STRONGLY preferred.  If you are unable to apply online, you may submit a paper application to:

Maryland Lottery & Gaming Control Agency

Attention: Bavan Smith, Human Resources Officer I

1800 Washington Blvd. Ste. 330

Baltimore, Maryland 21230

For any questions, regarding this recruitment, please contact me at (410)230-8765

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.