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IT TECHNICAL SUPPORT SPECIALIST II

Recruitment #19-004476-0005

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Introduction

The Maryland State Retirement Agency administers the Maryland State Retirement and Pension System.  The System is a multi-employer, public employees’ defined benefit retirement system composed of twelve (12) separate retirement and pension systems with over 50 different rule sets, supporting over 400,000 active members, retirees, and beneficiaries.  The Agency is involved in a multi-year re-engineering of its retirement-related business processes, in addition to acquiring and implementing support technologies (e.g., member relationship management, document management, and workflow management) and adapting existing pension administration programs to secure online real-time transaction processing.  In addition, the Agency manages a $52 billion trust fund, invested globally, the management of which is also undergoing considerable change.  All told, this is an exciting time to join MSRA's technology team in this critical systems development position. 

If you are a qualified technology professional, here’s what MSRA has to offer:

  • Professional development opportunities
  • Work with new technologies in a challenging environment
  • Working in an organization that fosters teamwork and cooperation. 
  • Work only a few blocks from Baltimore’s Inner Harbor, convenient to Metro, Light Rail and busses (all at no charge to State Employees in the Baltimore metro area)

Enjoy other State of Maryland employee benefits.

GRADE

18

LOCATION OF POSITION

Maryland State Retirement Agency

120 East Baltimore Street

Baltimore, Maryland  21202

POSITION DUTIES

This position provides senior technical knowledge and support in the Agency's Information Systems Division, a team that enjoys a positive reputation for getting work accomplished. The incumbent provides specialized expertise in maintaining the efficient and secure operation of both on premise server-based and cloud-based information systems and for protecting the data assets generated by such systems. This is accomplished by installing, managing, and documenting the underlying software, security hardware devices, and communication subsystems to ensure risks such as unauthorized access, data corruption, or loss of confidentiality and data availability are avoided or mitigated. Responsible for documenting and executing the Agency disaster recovery plan and incident response plan.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi tasking computers.

Experience: One year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers.

Notes:

  1.  Thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose multi tasking computers may be substituted for the required education.  
  2. One additional year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers may be substituted for the required education.  
  3. Experience operating multipurpose, multi tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks may be substituted for high school on a year for year basis. 
  4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal applicant should have the following experience:
  • One year experience in information systems network support
  • Experience in cyber security and interplay of malware at both the endpoint and network exposure point. 
  • Experience with Next-Gen Internet firewalls and Security Information Event Management (SIEM) system.
  • Experience with database activity monitoring, Data Leak Protection (DLP), and policy building and reporting.
  • Experience with information security standards and guidelines (e.g., FISMA) & technical writing Experience with systems setup, configurations, including knowledge of network devices such as routers, switches, hub and network adapters.     
As well as certification in the following:
  • Certified Ethical Hacker (CEH)
  • Certified Information Systems Security Professional (CISSP)
  • CompTIA Security+
  • Global Information Assurance Certification (GIAC) Security Essentials
  • Certified Information Systems Auditor (CISA)

 

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached or will be furnished with a pager or cell phone.

Due to confidential nature of the work, selected candidates must undergo and pass a background check.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If online access is not available, you may mail a paper application and supplemental questionnaire (if applicable) to:

DBM Recruitment & Examination Department

301 West Preston Street, Room 608

Baltimore, MD 21201

All mailed documents must include the applicant's name and the job number and must be received by the closing date.   Resumes will NOT be accepted in lieu of completing the application. If you have any questions concerning the recruitment process for this position, please call 410-767-4911.

We thank our Veterans for their service to our country, and encourage them to apply

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  

People with disabilities and bilingual candidates are encouraged to apply.




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