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IT SYSTEMS TECHNICAL SPECIALIST

Maryland FiRST Asst. System Manager

Recruitment #19-004488-0013

Introduction

The Department of Information Technology was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor.

 

In addition to its larger statewide role, the Department of Information Technology manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

 

Striving to provide the highest level of customer service to its internal and external customers, the Department of Information Technology supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long range, target technology architecture, encouraging cross agency collaboration and advocating best practices for operations and project management.

GRADE

19

LOCATION OF POSITION

Department of Information Technology (DoIT)

100 Community Place

Crownsville, MD  21032

Main Purpose of Job

The purpose of this position is to assist the Director of Maryland FiRST Operations in the daily operations of the Maryland FiRST Statewide 700 MHz Public Safety Communications System and to provide for the cost effective operation of the State's wireless voice communication network. This Land Mobile Radio network provides a common infrastructure used to support the radio communications and interoperability requirements of all State agencies and other participating entities (i.e. county and municipal public safety organizations) in accordance with 47 USC 337(f)(1).

This position will provide the management, administration and IT support for the operations, maintenance and configuration management activities to support the Maryland FiRST system (which includes multiple communications networks with over 150 remote sites and 6 cores (data centers).  Maryland is making an investment of over $345,000,000 to complete a Statewide 700 MHz Public Safety Communications System that will provide reliable and interoperable communications to Public Safety personnel throughout Maryland. In addition to the original project, this program has $33,000,000 worth of follow-on project work and annual mini-projects of $1,000,000 to $2,000,000 per year to help ensure the system provides statewide coverage, remains technologically relevant and is sufficiently redundant in order to maintain 99.9999% reliability.

This radio system, when completed, will have an estimated annual operations and maintenance budget of $16,500,000. The system is currently operational in 75% of the state and provides mission critical communications and enables an unprecedented level of interoperability for public safety personnel, which is essential for safety of life of the officers themselves and the public at large. These factors necessitate that the incumbent possess keen attention to detail and functions at the full performance level associated with this grade to ensure that the system is maintained in an appropriate manner.

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Computer Science, Computer Information Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology.

Experience: Three years of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Science, Computer Technology, Management Information Systems or other information technology-related field to include coursework in application, communication, database or operating systems software technology may be substituted for the required education.

 2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining application, communication, database or operating systems software may be substituted for the required education.

 3. Experience operating computer systems; or scheduling, controlling input and output to process data on computer systems; or evaluating, implementing and maintaining computer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year- for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

Our Preferred Candidate Will Have the Following:  


Experience configuring and managing P25 radio systems

Experience working in the RF environment (i.e. troubleshooting RF equipment, interference identification, coverage verification, etc.)    

Experience programming and managing subscriber radio codeplugs  

Experience with Public Safety IT Systems (CAD, Voice Logging, etc.)

Experience working with public safety personnel (Fire/EMS, Law Enforcement, etc.)

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

 

Successful candidates will be placed on the employment (eligible list for at least one year).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: 

 

Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201

 

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

 

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

 

We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are also encouraged to apply. 

 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.