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IT FUNCTIONAL ANALYST II

Software Tester

Recruitment #19-004499-0003

GRADE

16

LOCATION OF POSITION

300 West Preston Street Baltimore, MD 21201

Main Purpose of Job

The IT Functional Analyst II performs a quality assurance software test role for the Department of Budget and Management's Central Collection Unit. The software tester is responsible for developing functional test cases based on documented requirements, executing documented test cases, logging results and reporting defects in QA Complete and providing regular and on-demand status updates on progress of tasks. These testing activities include determining if the system operates as intended, responds correctly to all types of inputs, performs its functions within an acceptable time period and achieves the expected results its stakeholders desire.

The new debt collection system being tested is a Java application with a thin client and a SQL Server database. Peripheral systems include web portals, Interactive Voice Response (IVR), payment processing, dialer and document management. The selected candidate will have demonstrated attention to details, good verbal and written skills, experience communicating with technical staff and the ability to work in situations where priorities change.

This is a contractual position that serves at the pleasure of the Appointing Authority

MINIMUM QUALIFICATIONS

Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate would possess knowledge of the following:

CCU Debt Management Processes;

QAComplete and or TestComplete IVR; 

Telephony Systems;

SQL and Database and;

Possess a Bachelor's degree in Information Technology or other related field with specific coursework in the structure and use of automated information systems.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation will be required prior to hire. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies  

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to: 

Attn: C. Langley

Department of Budget and Management 

Recruitment and Examination Division, Room 608

301 W. Preston Street, Baltimore, MD 21201.

If you have questions about how to apply for this recruitment, please call Chris Langley at 410-767-4911.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.