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Senior Analyst

Recruitment #19-004499-0013




Department of Human Services

Family Investment Administration 

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

This position serves as a Senior Analyst responsible for assisting with system development, maintenance, and testing efforts for all of the programs administered by the FIA that are currently or will be incorporated into the Eligibility and Enrollment, CARES, myDHS, and FIA systems. Additionally, this position is responsible for assisting with integrating (physically or logically) these systems with other DHS and MDH systems which affect FIA programs or their administration. This includes the Maryland Health Connection Health Benefits Exchange (MHC/MHBE), Electronic Payment Processing and Information Control (EPPIC), Office of Home Energy Programs (OHEP), electronic Disqualified Recipient System (eDRS, Interim Data Base (IDB), E 360 MDM, PIRAMID Pre-Review, Pre-Review direct, Abled Bodied Adults without Dependents (ABAWD) Direct, Medicaid Management Information System (MMIS), myMDTHINK and Knowledge Base (DHS's LAN/WAN). In addition, monitoring of systems migrations and mass modifications is an integral function of this position. The Senior Analyst functions include developing written User Stories and Requirements and systems procedures and user acceptance testing for the administration of public assistance programs via the automated systems in Maryland.


Designs, develops, tests, implements, and maintains automated systems in the Family Investment Administration in accordance with federal and state laws. This includes implementation of future enhancements. Presents design to contractor and evaluate proposed system changes to ensure compliance with state and federal requirements. Assists the Lead Analyst in overseeing work of lower level analysts in the above processes including, but not limited to, guidance, coaching, training, monitoring, and reviewing work in progress and completed work. Maintains and supports by preparing documentation, training material for applications. Develops system procedures as federal and state welfare changes are mandated for Local Departments of Social Services in the use of the automated systems and its impact on local workflow. Trains lower level analysts on development process and review work in progress and completed work.


Education: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

Experience: One year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.


1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess the following:

1. One year of experience using DHS's computer Information Systems such as: CARES, myDHR, WORKS, ECMS, HBX, IDB, ABAWD Direct and EPPIC.

2. One year of experience applying compliance, rules, policies regulations and procedures for Family Investment Programs.

3. Six months experience with User Acceptance Testing activities, operating systems, and data communication software.

4. Strong customer service, written and oral communication skills.


5. Demonstrated skills in effective time management, priority setting, multi-tasking, problem-solving and critical thinking.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.


For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.


All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.


If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.


If you have any questions concerning the recruitment process for this position, please call 410-767-7414. 


People with disabilities and bilingual applicants are encouraged to apply.


We thank our Veterans for their service to our country, and encourage them to apply.


TTY Users: call via Maryland Relay


As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.