IT FUNCTIONAL ANALYST II
Senior Analyst
Recruitment #19-004499-0013
Department | DHS Family Investment Admin Director's Office |
---|---|
Date Opened | 12/2/2019 3:00:00 PM |
Filing Deadline | 12/16/2019 11:59:00 PM |
Salary | $46,477.00 - $60,183.00 with growth potential up to $74,191.00/year |
Employment Type |
Full-Time
|
HR Analyst | Stephanie Henry |
Work Location |
Baltimore City
|
GRADE
16
LOCATION OF POSITION
Department
of Human Services
Family Investment
Administration
311 W. Saratoga Street
Baltimore, MD 21201
Main Purpose of Job
This position serves as a
Senior Analyst responsible for assisting with system development, maintenance,
and testing efforts for all of the programs administered by the FIA that are
currently or will be incorporated into the Eligibility and Enrollment, CARES,
myDHS, and FIA systems. Additionally, this position is responsible for assisting
with integrating (physically or logically) these systems with other DHS and MDH
systems which affect FIA programs or their administration. This includes the
Maryland Health Connection Health Benefits Exchange (MHC/MHBE), Electronic
Payment Processing and Information Control (EPPIC), Office of Home Energy
Programs (OHEP), electronic Disqualified Recipient System (eDRS, Interim Data
Base (IDB), E 360 MDM, PIRAMID Pre-Review, Pre-Review direct, Abled Bodied
Adults without Dependents (ABAWD) Direct, Medicaid Management Information
System (MMIS), myMDTHINK and Knowledge Base (DHS's LAN/WAN). In addition,
monitoring of systems migrations and mass modifications is an integral function
of this position. The Senior Analyst functions include developing written User
Stories and Requirements and systems procedures and user acceptance testing for
the administration of public assistance programs via the automated systems in
Maryland.
POSITION DUTIES
Designs, develops, tests,
implements, and maintains automated systems in the Family Investment
Administration in accordance with federal and state laws. This includes
implementation of future enhancements. Presents design to contractor and
evaluate proposed system changes to ensure compliance with state and federal
requirements. Assists the Lead Analyst in overseeing work of lower level
analysts in the above processes including, but not limited to, guidance,
coaching, training, monitoring, and reviewing work in progress and completed
work. Maintains and supports by preparing documentation, training material for
applications. Develops system procedures as federal and state welfare changes
are mandated for Local Departments of Social Services in the use of the
automated systems and its impact on local workflow. Trains lower level analysts
on development process and review work in progress and completed work.
MINIMUM QUALIFICATIONS
Education: Bachelor’s
degree from an accredited college or university in Accounting, Finance,
Business Administration, Public Administration, Human Resources Management,
Information Technology or other related field with specific coursework in the
structure and use of automated information systems.
Experience: One
year of experience providing problem analysis and ongoing user support,
coordinating system development and implementation, and training users on the
functionality of applications for agency or statewide systems housed on
mainframe computers or large client server platforms.
Notes:
1. Graduation from an
accredited high school or possession of a high school equivalency certificate
and two additional years of experience providing problem analysis and ongoing
user support, coordinating system development and implementation, and training
users on the functionality of applications for agency or statewide systems
housed on mainframe or large client server platforms may be substituted for the
required education.
2. Experience
responding to and resolving help desk calls from users of computers, or
operating computer equipment for the purpose of data entry, word processing,
spreadsheet, graphics, database or other applications may be substituted on a
year-for-year basis for a high school education.
3. Candidates may substitute U.S. Armed
Forces military service experience as a commissioned officer in the Cyber and
Information Systems classifications or Cyber and Information specialty codes in
the Information Technology field of work on a year-for-year basis for the
required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given
to applicants who possess the following preferred
qualification(s). Include clear and specific information on your
application regarding your qualifications.
The ideal candidate will
possess the following:
1. One year of
experience using DHS's computer Information Systems such as: CARES, myDHR,
WORKS, ECMS, HBX, IDB, ABAWD Direct and EPPIC.
2. One year of
experience applying compliance, rules, policies regulations and procedures for
Family Investment Programs.
3. Six months experience
with User Acceptance Testing activities, operating systems, and data
communication software.
4. Strong customer service,
written and oral communication skills.
5. Demonstrated skills in effective time management, priority setting, multi-tasking, problem-solving and critical thinking.
SELECTION PROCESS
Please make sure that you
provide sufficient information on your application to show that you meet the
qualifications for this recruitment. All information concerning your
qualifications must be submitted by the closing date. We will not consider
information submitted after this date.
Successful candidates will be
ranked as Best Qualified, Better Qualified, or Qualified and placed on
the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will
consist of a rating of your education, training, and experience as presented on
your application and as they relate to the requirements of the position.
You may be asked to complete a supplemental questionnaire. The
supplemental questionnaire may be used as part of the rating process.
Therefore, it is important that you provide complete and accurate information
on your application.
For education obtained
outside the U.S., a copy of the equivalent American education as determined by
a foreign credential evaluation service is required prior to hire.
BENEFITS
FURTHER INSTRUCTIONS
The online application
process is STRONGLY preferred. If you are unable to apply online, you may
mail a paper application and supplemental questionnaire to, Department of Human
Services, Examination Services Unit, 311 W. Saratoga Street, Room 135,
Baltimore, Maryland 21201.
All mailed documents
must include the applicant's name and the job number and must be received by 5
P.M. on the closing date. Resumes will NOT be accepted in lieu of
completing the application.
If additional
information is required, the preferred method is to upload. If unable to
upload, please fax requested information only to 410-333-0882. Only
additional materials that are required will be accepted for this recruitment.
All additional information must be received by the closing date and time.
If you have any
questions concerning the recruitment process for this position, please call
410-767-7414.
People with disabilities
and bilingual applicants are encouraged to apply.
We thank our Veterans
for their service to our country, and encourage them to apply.
TTY Users: call via
Maryland Relay
As an equal opportunity
employer Maryland is committed to recruiting, retaining and promoting employees
who are reflective of the State's diversity.