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Subscriptions Supervisor

Recruitment #19-004524-0003




1800 Washington Boulevard Suite 330

Baltimore, Md. 21230 

Main Purpose of Job

This position supervises the Maryland Lottery Gaming and Control Agency’s (MLGCA) subscription program and is responsible for processing, recording, balancing and preparing the daily deposits associated with subscriptions for specific lottery games. The position will also be responsible for supervising and evaluating the work of Fiscal Account Clerk Technicians.


The duties of this position include but are not limited to the following:

  • Supervise, prepare, and reconcile the deposit for subscriptions on a daily basis;
  • Promptly delete subscriptions for checks that were returned from the bank due to insufficient funds, closed accounts, or checks not in good order;
  • Gather supporting documentation from customers to request a duplicate check for lost or stale dated checks;
  • Assist with opening the daily mail and activating subscription applications on an as needed basis;
  • Review all checks received from subscribers for accuracy before being activated;
  • Supervise and manage a staff of subordinate employees to include providing daily direction and training as needed, ensuring appropriate coverage through leave approval, conducting employee evaluations, and initiating corrective action when warranted;
  • Provide support as needed with processing claims for customers who respond to the agency's Customer Resource Center; and
  • Provide unit support to assist customers over the phone or vial email. 


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience reconciling agency accounting systems to fiscal control systems or developing automated spreadsheets, ledgers and reports using accounting software packages or identifying budget trends and recommending budget realignments.


1. Experience calculating and recording financial, statistical or other numerical data may be substituted on a year-for-year basis for the required high school education.

2. Candidates may substitute U.S. Armed Forces military service experience in Financial Clerical/Finance Technicians classifications or specialty codes in the financial field of work at a rate of one year of military experience for the required experience.


  • Two or more years of experience in a customer service environment 
  • Two or more years of supervisory experience


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 



Resumes will NOT be accepted in lieu of completing the online or paper applications.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:     

Maryland Lottery and Gaming Control Agency

ATTN: Human Resources Department, Aimee Ringgold

1800 Washington Blvd., Suite 330, Baltimore, MD 21230

Fax: 410-230-5591

TTY Users: call via Maryland Relay

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. 

We thank our Veterans for their service to our country.