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TEMP- CALL CENTER REPRESENTATIVE

Taxpayer Services Division

Recruitment #19-005361-0002

Introduction

OPEN TO ALL QUALIFIED APPLICANTS

Bilingual applicants are encouraged to apply.

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

Candidates will be placed on a list of eligible candidates and will remain on the list through August 2020. 

GRADE

Call Center Representatives- $13.50/hour

LOCATION OF POSITION

This Statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies in the Comptroller of Maryland Call Centers located throughout the state. Applicants should indicate on their applications all counties where they are willing to accept employment for this classification.

Positions are available throughout the State of Maryland in the following locations:

  • Allegany County
  • Anne Arundel County
  • Baltimore City
  • Baltimore County
  • Cecil County
  • Charles County
  • Frederick County
  • Montgomery County
  • Prince George's County
  • Washington County
  • Wicomico County

POSITION DUTIES

The Comptroller of Maryland, Taxpayer Services Division is seeking Temporary Workers to assist taxpayers by answering and resolving telephone inquiries coming in our call centers and branch offices.

Tax Law and PC training will be provided.

PLEASE NOTE:  These positions work Monday-Friday from 8:00 a.m. - 5:00 p.m. with an hour lunch.

MINIMUM QUALIFICATIONS

Education: None

Experience: None

DESIRED OR PREFERRED QUALIFICATIONS

  • Graduation from an accredited high school or possession of a high school equivalency certificate
  • Customer service experience
  • Fiscal clerical experience
  • Clerical experience

EXAMINATION PROCESS

Prior to appointment, the employee must successfully undergo a background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: ahall2@comp.state.md.us

For Further Questions

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at ahall2@comp.state.md.us

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.