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TEMP- CALL CENTER REPRESENTATIVE

Taxpayer Services Division

Recruitment #19-005361-0003

Introduction

OPEN TO ALL QUALIFIED APPLICANTS

Bilingual applicants are encouraged to apply.

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

Candidates will be placed on a list of eligible candidates and will remain on the list through October 2020.

GRADE

Call Center Representatives- $13.50/hour

LOCATION OF POSITION

Annapolis, MD

POSITION DUTIES

The Comptroller of Maryland, Taxpayer Services Division is seeking Temporary Workers to assist taxpayers by answering and resolving telephone inquires coming in our call centers and branch offices.

Temporary positions are available in Anne Arundel County in beautiful downtown Annapolis near the Capitol, the waterfront, and several popular restaurants. If you are interested in kick starting a future state career, excel in customer service, enjoy solving problems and helping others; we currently have excellent entry level temporary positions available. We offer paid training, full and part time opportunities, free parking and benefits.

These positions work Monday-Friday from 8:00 a.m. - 5:00 p.m. Part-Time and Flexible work schedules are available.

MINIMUM QUALIFICATIONS

Education: None

Experience: None

DESIRED OR PREFERRED QUALIFICATIONS

  • Graduation from an accredited high school or possession of a high school equivalency certificate
  • Customer service experience

EXAMINATION PROCESS

Prior to appointment, the employee must successfully undergo a background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last 4 digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: ahall2@comp.state.md.us

For Further Questions

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at ahall2@comp.state.md.us

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-6622 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.