COLLECTION AGENT SUPERVISOR
|Department||DBM Central Collection Unit|
|Date Opened||8/2/2019 11:59:00 PM|
|Filing Deadline||8/16/2019 11:59:00 PM|
|Salary||$41,053.00 - $65,138.00/year|
|HR Analyst||Tina Hoban|
LOCATION OF POSITION
300 West Preston Street Baltimore, MD 21201
Main Purpose of Job
This position will supervisor subordinates assigned to the Collection Team within the Central Collection Unit. This position will collect all delinquent accounts referred from various Maryland state government agencies in the quickest, efficient, and most cost effective manner which employing the highest professional standards.
This is a special appointment position that will serve at the pleasure of the appointing authority.
Education: A Bachelor’s Degree from an accredited college or university.
Experience: Four years of full time experience collecting overdue payments for delinquent accounts owed.
DESIRED OR PREFERRED QUALIFICATIONS
Two years of customer service experience;
Two years of Call Center experience;
Four years of supervisory experience.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation will be required prior to hire. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.