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Communication Director

Recruitment #19-005473-0010


This is a Management Service position, and serves at the pleasure of the Appointing Authority.  




Department of Human Services

Baltimore City Department of Social Services

1910 N. Broadway

Baltimore MD 21213 

Main Purpose of Job

The Communications Director is responsible for designing and implementing internal and external communications for the priority initiatives of the Department. This includes the creation, planning, coordination and management of the Baltimore City Department of Social Services (BCDSS) integrated marketing, public relations and communications unit. This position works with both external and internal communications to ensure that high quality and accurate information is made available in a timely fashion.

The Communications Director acts with urgency and ensures messaging is made in a proactive manner. Also develops and manages the implementation of initiatives focused on enhancing employee morale and wellness. The Communications Director is responsible for developing and maintaining relationships with news media, editors, reporters, communication cfficers, partner organizations, institutions, and government officials and their staff to ensure an adequate array of audiences and outlets for BCDSS messages. As a member of the agency Executive Team, this position is instrumental in leading media management, including multiple social media outlets, promotion and marketing efforts, community outreach, and serves as an agency liaison to partnering organizations, local government and the Department of Human Services (DHS) to advance the Directors agenda as it relates to promoting the programs and services offered to Baltimore City residents.



Creates, develops and implements an internal communication plan. The plan covers all program areas of the Department and provides messaging and associated activities for Baltimore City Department of Social Services employees.

Creates, develops and manages an external communications plan. Manages and implements a proactive communications program to enhance the reputation of the agency and increase visibility within the filed. Designs and manages serial news letters that include parent newsletter, etc.

Manages and handles several information channels and platforms for which the Director will participate (from live interviews to press releases to social media) as deemed appropriate. 


Education: A bachelor's degree from an accredited college or university in English, Journalism, Public Relations, Writing or other similar related field.

Experience: Three (3) years of experience must have been in public information, public relations, journalism or other related experience in publicity or promotional work.


Ideal candidate must be willing to work in Baltimore City.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: ATTN: Joyce Carter, Baltimore City Department of Social Services, Office of Human Resources, 1910 N. Broadway, Baltimore MD 21213. Application inquiries may be directed to (443) 378-4551.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.