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Recruitment #19-005476-0006





1100 N. Eutaw Street, Baltimore, MD 21201

Main Purpose of Job

The primary purpose of this position is assist the system administrator and provide supervision of the help desk team.  the incumbent is responsible for assisting the administrator with projects/modules and providing technical assistance to Local Workforce Development Areas (LWDA) and American Job Center offices throughout the State of Maryland.  The incumbent will supervise the activities of a statewide system help desk unit in order to provide ongoing support to field operations in the use of the new system.  


The incumbent is responsible for assisting the administrator with projects/modules.  The incumbent will lead configuration and application design meetings.  The incumbent will provide technical assistance to Local Workforce Development Areas (LWDA) and American Job Center offices throughout the State of Maryland.  The incumbent will supervise the activities of a statewide system help desk unit in order to provide ongoing support to filed operations in the use of the new system. 


Education:  Bachelor's degree from an accredited college or university.  

Experience:  Five years experience in administrative staff or professional work, 2 of which must have been supervisory experience.  2 years of the required experience must have been experience in technical systems management, help desk or technical support, or experience using web-based systems establishing system requirements,  testing system functionality and reporting defects.

Notes:  Additional years of experience will substitute the Bachelor's degree on a year-for-year basis for the required education.


Must have 2 or more years help desk or technical support experience.


At least 1 year experience using Microsoft excel, Word and PowerPoint.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 19-005476-0006
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201


The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.