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PROGRAM MANAGER I

Director of Operations

Recruitment #19-005476-0009

Introduction

Maryland 529 (formerly College Savings Plans of Maryland) is an independent State Agency responsible for administering two IRC Section 529 College Savings Plans - the Maryland Prepaid College Trust and the Maryland College Investment Plan.  The Maryland Prepaid College Trust (MPCT) is a "defined benefit" type plan and the Maryland College Investment Plan (MCIP) is a "defined contribution" type plan.   Both of which are designed to provide ways for families to save for future college expenses and reduce reliance on future student loan debt.  In addition, the agency administers the State's 529A program for Achieving a Better Life Experience (ABLE) designed for Americans living with disabilities.

This position directs and manages all operation and customer service functions of Maryland 529.

The agency is overseen by an 11 member Board of Directors and the Executive Director.

This is a Management Service classification and serves at the pleasure of the Appointing Authority.

GRADE

19

LOCATION OF POSITION

Maryland 529

217 E. Redwood St., Suite 1356

Baltimore, MD  21202

Main Purpose of Job

This position will direct and manage all operations and customer service functions of the three Maryland 529 programs. This position manages increasing segments of human resources with related internal communications and budgeting/finance duties. This position is responsible for protecting the integrity of the 529 programs.  Therefore, incumbent develops and recommends policies regarding ongoing management of the Prepaid Trust, such as workflow and procedures.

The position also works collaboratively with the Executive Director and Director of Finance to prepare the Annual Report, including the Plan's disclosure statement, audited financial statements, and Management's Discussion. Overall, this position is responsible for managing the vision and direction of Maryland 529 in regards to operational administration, procurement, and for achieving departmental goals through the testing, hiring, training, evaluation, and management of staff personnel and resources within the Agency.

This position is responsible and accountable for the operational administration for the agency including the following job functions:     

  • Serve as the agency human resource manager and DBM Shared Services liaison in staff hiring, termination, disciplinary action, and reclassification recommendations.        
  • Manage overall operations and customer service functions.       
  • Serve as the agency’s EEO Manager, Americans with Disabilities Act (ADA) Coordinator, and Employee Assistance Program (EAP) Manager.        
  • Serve as Systems Administrator for Maryland 529 systems including Banner and Freshdesk. 
  • Serve as Agency Records Officer to maintain and enforce a comprehensive document management system and act as Liaison to the Records Management Division of the Department of General Services (DGS) and the State Archives.
  • Serve as Training Coordinator for the on-line training system as Hub Administrator, Human Resources compliance classes, and as Agency Wellness Coordinator.
  • Serve as liaison for Maryland 529 travel agency.
  • Serve as Safety Manager for worker’s compensation request, compliance with the Occupational Safety and Health Administration (OSHA), and liaison between the agency and Injured Worker’s Insurance Fund (IWIF).
  • Oversee procurement for the direction, coordination and compliance of all procurement activities for the agency and serve as backup support for procurement.  
  • 100% customer oriented focuses.

The position will also work with the Executive Director and Director of Finance to develop the organization's strategic goals including workflow improvements, and personnel policy improvements.

MINIMUM QUALIFICATIONS

Education:  A Bachelor's Degree from an accredited college or university in Business Administration or Operational Management.

Experience: Five (5) years of experience in an administrative or professional work capacity.  Two years of this experience must have involved one or more of the following:  project management, quality assurance, supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.

Notes:

1.  A Master’s Degree in Operations Management or related field may be substituted for two years of required administrative or professional experience.

2.  Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year to year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Two (2) years of experience with Maryland State government processes and systems (e.g. Workday); 

Two (2) years of experience in a supervisory role;

Experience establishing standards and protocols that measurably improve the quality of processes and customer satisfaction.

Excellent time management and organizational skills;

Strong interpersonal skills and ability to communicate and work effectively cross-functionally.

Experience in monitoring risk management policies and procedures to ensure that program and organizational risks are minimized.

Experience implementing technologies to improve workflows and business processes.

LIMITATIONS ON SELECTION

Limited to candidates willing to work in Baltimore City.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application.  Also, please submit along with your application a resume and cover letter.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

Resume may not be submitted in lieu of completing the employment application. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

Successful candidates will be placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

Applicants who meet the minimum qualifications will be included in further evaluation.  The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position.  Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to:

Department of Budget and Management

Recruitment and Examination Division  

301 West Preston Street, Room 608

Baltimore, Maryland 21201.

The paper application must be received by the closing date.  If you have any questions concerning this recruitment, please call 410-767-6352.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.