Skip to Main Content

Powered by JobAps


Recruitment #19-005476-0027


The Department of Labor, Licensing and Regulation (DLLR), Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Program Manager I in the  Office of Workforce Development (OWD).  Please be advised that frequent travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.




Division of Workforce Development & Adult Learning

Salisbury, MD

Main Purpose of Job

This position provides direction and coordination for all aspects of a Labor Exchange operation in a Workforce Development Area to provide high quality services to customers and support the economic stability of the labor force, businesses and the community. The position oversees federally funded state workforce programs and staffing in a local area with multiple partners under the Workforce Innovation and Opportunity Act.


Organizes, assigns and manages the Labor Exchange activity in a Workforce Investment Area by performing the following: Preparing strategic plans, Memoranda of Understanding (MOU), and statistical and narrative reports to outline program objectives and resources for achieving them; Participating as a partner in the  One-Stop system by operating a One-Stop center or by managing the Labor Exchange functions in a One-Stop center.  Specific duties may include the evaluation of performance and implementing required actions to meet standards for One-Stop services; Implementing administrative policies for supervising other agency staff performing services within the One-Stop facility; Managing the resources involved regarding the delivery of the One-Stop system. These resources include but are not limited to Wagner-Peyser, Reemployment/Dislocated Workers and contractual arrangements; Interpreting and explaining departmental policies to staff, customers, and the general public to increase awareness of programs and services; Investigating  problems and complaints and developing, modifying and/or implementing procedures to resolve issues; Ensuring compliance with all applicable federal, state and local laws as well as departmental and programmatic regulations and policies including those established by the Office of Equal Opportunity and Program Equity, Office of Personnel Services, and the Office of General Services; Conducting personnel activities involving local area staff, including (but not limited to) interviewing, hiring, supervising, evaluating, promoting, counseling and providing discipline, when necessary, to ensure an adequate level of customer service.  Initiating and/or approving the ordering and purchasing of supplies, equipment, furniture and other items using the Financial Management Information System (FMIS) to ensure effective and timely local operations; Attending training and ensuring staff attendance at training to promote professional development and skills acquisition; Coordinating Labor Exchange activities with other agencies and organizations such as Social Services, Rehabilitation Services, economic development, public schools, community colleges, community and faith-based organizations, veterans’ service organizations, local Workforce Development Boards, and others to continuously assess customer needs, improve customer services, enhance effectiveness, and avoid duplication; Ensuring that special programs (Veteran, Reemployment, Dislocated Workers, Employer Outreach, Migrant and Seasonal Farm Worker, etc.) are accessible to customers, meet their needs, and achieve established goals; Serving as a member of boards and/or committees and attending meetings with community and civic organizations, business and industrial associations, labor unions, trade associations and employers to promote the use of Labor Exchange and One-Stop services; Participating in or hosting job fairs, trade fairs and open houses to promote the programs available through Wagner-Peyser and partners to enhance the local labor exchange process; Establishing and maintaining an active employer outreach program made up of local employers to enhance the labor exchange and to improve customer service to businesses; Maintaining associations with representatives from organizations and agencies including Workforce Development Board directors, Workforce Development Area representatives, local elected officials, economic development directors, community college representatives and other related local agencies in order to enhance the awareness of Labor Exchange programs and to increase the numbers of customer referrals.


Education: Bachelor's degree from an accredited college or university or a combination of military and/or educational experience functionally equivalent to a bachelor's degree.

Experience: Five years of experience in an administrative or professional work capacity. Two years of this experience must have involved one or more of the following: the supervision of other employees, overseeing and coordinating the general operations of a unit, applying rules and regulations, or exercising responsibility for the development of policies or procedures.  


1. Bachelor's degree from an accredited college or university in Business Administration or Human Services.

2. One year workforce development experience.

3. One year of program or project management experience.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 19-005476-0027
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201

email address:

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.