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Counseling Manager - Member Services Unit

Recruitment #19-005477-0020


The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System.  The System is a multi-employer, public employees’ benefit retirement system composed of twelve (12) separate retirement and pension systems with additional plan components, covering approximately 245,000 active members and more than 160,000 retires and beneficiaries.

The Administration Division, Member Services Unit has an opening for a Program Manager II, which serves as the Counseling Manager.

This is an internal recruitment limited to current employees of the Maryland State Retirement Agency Administration Division only.

This is a Management Service position and serves at the pleasure of the Appointing Authority.




120 E. Baltimore Street

Baltimore, MD 21202

Main Purpose of Job

The main purpose of the position is to oversee and direct both the Counseling Program of the State Retirement Agency and the Disability Claims Process. The Counseling and Disability Claims functions are distinctive to the State Retirement Agency and allow the agency to fulfill its mission to 'effectively communicate to the participants and their employers information about the benefits provided by the System, and their rights and responsibilities to receive those benefits'.


This position will be responsible for the following, but not limited to:

1. Oversees the budget and personnel for two counseling units and the Disability Claims Process unit in Member Services to insure the units’ proper functioning through the use of managerial skills.      

2. Monitors and controls the functioning of the Counseling Program and the Disability Claims Process to insure compliance with the standards, controls, policies, and procedures by reviewing and testing for compliance.    

3. Manages the development and training of Counseling Program staff to insure that counseling knowledge and skills are developed and maintained through the administration of a training program for new specialists and a continuing education program for established specialists.     

4. Evaluates the Counseling Program to insure its effectiveness through reviewing program content and plan participant feedback, and through the monitoring of staff performance.  


Education:     A bachelor's degree in from an accredited college or university.

Experience:  Three (3) years of professional experience either leading or supervising professional or administrative level employees.

Note:   Experience in a call center may be substituted at the rate of two years of experience for one year of education for up to four years of the required education.


Five (5) years of experience working in the Member Services Unit.


Limited to current employees of the Maryland State Retirement Agency Administration Division only .


Please make sure that you provide sufficient information on your application to show that you meet the minimum qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be placed on the employment (eligible) list for at least one year. 

This list will be used by the hiring agency to select employees.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.


The evaluation will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application. 



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application by the closing date to:         

Recruitment & Examination Division

301 West Preston Street, Room 608

Baltimore, MD 21201

Resumes will NOT be accepted in lieu of completing the application.

If you have any questions concerning the recruitment process for this position, please call 410-767-9587.

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual candidates are encouraged to apply.  We thank our Veterans for their service to our country, and encourage them to apply.