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PROGRAM MANAGER III - Rehabilitation Services

Quality Assurance Manager

Recruitment #19-005478-0016


*Promotional Opportunity Limited to DORS Employees Only*

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland. 


Grade 21 Standard Salary Schedule

Salary Range: $63,925 - $102,634


Maryland Workforce & Technology Center

2301 Argonne Drive

Baltimore, MD 21218

Main Purpose of Job

This is management position responsible for directing the Quality Assurance, Policy, and Planning programs for the Division of Rehabilitation Services (DORS). It also advises and assists the Assistant State Superintendent of DORS in the administration of the statewide Vocational Rehabilitation Program, oversees the Client Assistance Program, and supports the Maryland State Rehabilitation Counsel.


Directs, plans, manages the Division’s Quality Assurance Program; coordinates monthly delegated authority case reviews conducted by Regional Directors and Supervisors; manages monthly Consumer Satisfaction Surveys and Employment Retention Surveys; leads the development and implementation of the Division’s policies and procedures in accordance with State and federal laws and regulations; advises the Assistant State Superintendent concerning policies and procedures; monitors State and federal legislation related to vocational rehabilitation issues; provides management oversight to the Client Assistance Program; coordinates and supports the membership and activities of the Maryland State Rehabilitation Council.


EDUCATION:  A Bachelor’s Degree is required; course work in Management, Supervision, or Administration is desirable.  A Master’s Degree is preferred.

EXPERIENCE:  Seven (7) years of professional experience in rehabilitation or in the adjudication or processing of disability claims. Three (3) years of the required experience must have included direct supervision of other professional employees or specialized experience as the technical lead providing rehabilitation services for clients with disabilities or in developing disability claims and establishing eligibility for Social security Disability Insurance (SSDI) and Supplemental  Security Income (SSI).

NOTE: A Master’s Degree or equivalent 36 credit hours of post baccalaureate course work in Educational Administration, Rehabilitation Counseling, Special Education, Counseling and Guidance, Vocational Evaluation, Psychology, or in a Social Science related field may be substituted for one year of the required experience in rehabilitation or the adjudication or processing of disability claims.


Seven (7) years of professional experience in rehabilitation or in the adjudication or processing of disability claims.


Knowledge of the administration of vocational rehabilitation programs including State and federal regulations governing the rehabilitation or disability determination process; knowledge of the principles of effective supervision and management of employees; knowledge of program evaluation and policy development; knowledge of principles of organizational planning, budgeting, staffing and management; ability to communicate clearly and effectively; ability to interpret laws, regulation policies and procedures; ability to establish and maintain effective working relationships with other rehabilitation officials, State and federal legislators, employees and the general public.


Proof of eligibility to work in compliance with the Immigration Reform and Control Act and travel throughout the state are required.  Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment.


Applications should be received by July 26, 2019 - (Applications not completed online must be received by close of business – 5 p.m. EDT.)


To apply for this position online go to MSDE Jobs on JobAps  -or- complete an MSDE Application on and mail to On-line applications (and resumes) are the preferred method for receiving your application/attachments.  Using this method will allow applicants to access their documents for future recruitments for which they apply and verify that the appropriate documents (resume-credentials) have been attached to the recruitment that requires them. Applicants must include their resume and provide sufficient information on the application to document that they satisfy the minimum qualifications for this recruitment. Please do not put "See Resume" in the job duties section of your application; your application will not be considered.

If you utilize fax or regular mail as the option to submit required attachments, you will need to resubmit these documents each time you apply for a new position that requires the attachments.  Additionally, you must include the following information on each page of the attachment you submit in order to ensure that we append the attachments to the correct recruitment: First and Last Name, Recruitment Number, and the last 4 digits of your SS# and indicate application for  Program Manager III – Rehabilitation Program Quality Assurance, Policy & Planning, Position# 062874 (JobAps# 19-005478-0016) Mailing Address: Maryland State Department of Education, Office of Human Resources, 200 West Baltimore Street, Baltimore, Maryland  21201. Fax: 410-333-8950 – This fax number is for Department of Education recruitment actions only.

If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. For inquiries or an MSDE Application, contact 410-767-0019 or TTY/TDD 410-333-3045 or visit our website at  

Appropriate accommodations for individuals with disabilities are available upon request.