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Manager, Single Family Collections

Recruitment #19-005479-0014


This is a Management Service position with full State of Maryland benefits.

Work that Matters - The Maryland Department of Housing and Community Development (DHCD) is a national leader in the financing and development of affordable housing and community development lending. The office of Human Resources is dedicated to collaborating with all the Department division and offices to maximize the potential of our greatest asset - our employees. We focus on delivering quality customer services internally and externally. We are committed to recruiting, developing, compensating and retaining a talented and highly skilled workforce to better serve the citizens of Maryland.




7800 Harkins Rd Lanham, MD 20706.

Department of Housing and Community Development Headquarters Office is located in Prince George's County across from the New Carrollton Metro stop.


This position, along with a subordinate staff of nine employees, oversees the Maryland Department of Housing and Community Development’s contract servicer performance in servicing, loss mitigation, and collections for the Department’s $1.2 billion dollar Single Family Portfolio of loans.  The Manager plans, coordinates, supervises, and evaluates the work of  staff consisting of mortgage servicing personnel, loss mitigation analysts, legal liaisons, compliance and the Department’s contract servicers.  The Manager of Single Family Collections oversees supervision and evaluates risk for the Department’s Single Family Loan Portfolio in the areas of customer service, delinquency reports, mortgage collections, loss mitigation alternatives, foreclosure sales, tax sales, lien notices, legal suits, bankruptcy suits, servicer compliance audits, along with reporting and statistics for all loan statuses.   This position is responsible for management of personnel actions, develops short and long range goals, and other general administrative functions for Single Family Collections including oversight of expenditures on operating budgets.  The Manager establishes policies and procedures for servicing the Single Family Portfolio, oversees implementation and approves revisions.  Other duties include acting as liaison for outside agencies such as HUD counseling agencies, local & federal housing agencies, professional banking associations, and the Department’s outreach events.


Education: A bachelor’s degree from an accredited college or university.

Experience: Minimum of four years of management experience in which two years of experience must be in the mortgage servicing industry in collections, loss mitigation, foreclosures, and/or real estate owned properties.


1. Additional professional and job experience as defined above may be substituted for on a year-for- year basis for the required education.                                      

2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff works that include the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-to year basis for the required education and experience.


Four years of management experience in the areas of banking, financial, legal or mortgage servicing.  

Four years of experience in single family loan collections, loss mitigation, and foreclosure action for loan programs that included private mortgage insurance government (FHA/VA/RHS) insured/guaranteed loans.  

Two years of management experience with a State Housing Finance Authority in the single family mortgage servicing for loan collections, loss mitigation, and legal departments.

Selection Plan

Please provide sufficient information on your application to document that you meet the minimum qualifications for the recruitment. Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation may be required prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925. Successful candidates will be placed on the employment (eligible) list for at least one year. Eligible list may be used to fill future vacancies of the same classification. Successful candidates must document eligibility to work in the U.S. upon hire. The Maryland Department of Housing and Community Development is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer


The examination will consist of a rating of your education, training, and experience related to the requirements of these positions. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on our application. Report all experience and education that is related to this position. Additional testing may include writing skills and Microsoft Excel skills.



Online applications are STRONGLY preferred. However, if you wish to submit a paper application, you may mail your application and materials to:

Mr. Christopher Scriber, Department of Housing & Community Development, Office of Human Resources, 7800 Harkins Road, Lanham, MD 20706.

All application materials must be received by the filing deadline. If you are unable to upload your transcripts into the system, please send via email to

Please include the following information in the body of the email:

  • Attn: Mr. Christopher Scriber, HR Generalist
  • Your First and Last Name
  • Recruitment #
  • Classification (Job Title) of Recruitment

Incorrect application forms, or resumes in place of the application, will not be accepted. If you are interested in these positions and cannot apply online please fill out the paper application. For questions concerning these positions, please call 301-429-7414.

TTY Users: call via Maryland Relay.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.