PROGRAM MANAGER SENIOR I

Telecommunications Access of Maryland (TAM) is a unit operating within the Maryland Department of Information Technology (DoIT), created under the Annotated Code of Maryland, State Finance & Procurement Article § 3A, Subtitle 5.  Established in 1991, TAM oversees all Maryland Relay Services and programs. Maryland Relay offers access to telephone services for Deaf, hard of hearing, late-deafened, DeafBlind, or other individuals with cognitive, mobility or speech difficulty. Maryland Relay offers many free calling options that enable individuals to make and receive calls through traditional TTY relay, hearing carry-over and speech-to-speech, voice carry-over, captioned telephone, braille TTY, Spanish relay, and other customized relay options. TAM also oversees the Maryland Accessible Telecommunications (MAT) program, which offers a variety of solutions and tools that provide the ability to independently make and receive phone calls. TAM is also responsible for the administration of NFB-Newsline®, which provides access to news publications for the blind and to those who cannot read conventional print media. See MDRelay.org for further details.

This is a Management Service position and serves at the pleasure of the Appointing Authority.

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Department of Information Technology

301 W. Preston St.

Baltimore, MD  21201

The Director, Telecommunications Access Maryland (DTAM) is responsible for the State's fulfillment of the TAM program. The DTAM possesses superior leadership, facilitation, and communication skills along with cultural and linguistic dexterity.

The DTAM periodically formulates an understanding of the current landscape, develops transformation strategies, and leads these changes on a tactical and operational level. Specifically, the DTAM provides for the administration of TAM Strategy, Planning and Governance (SP&G), Contract Management (CM), and Operations Management (OM), in consultation with DoIT senior leadership.

Strategy, Planning & Governance (SP&G)

The DTAM provides strategic direction and planning for all aspects of TAM, including the MAT equipment distribution program, advertising, outreach efforts, captioned telephone relay service, telecommunications relay services, and those elements of senior call check and notification services that are administered by TAM, (collectively, the “Services”).  The DTAM ensures that SP&G remains in full alignment with the mission of DoIT.  SP&G activities ensure the enablement, consistent with state law, for populations covered by the statutes governing TAM.  The DTAM will develop and leverage productive relationships with stakeholder groups in the development of SP&G, including but not limited to other departments within DoIT, other units of State government, U.S. federal agencies, and external groups that operate in support of populations covered by the statute governing TAM.  SP&G activities ensure full compliance with the Americans with Disabilities Act (ADA) along with all other policies, regulations, and laws that pertain to TAM. 

The DTAM engages with appropriate parties such as DoIT executive leadership and financial management, the Maryland Department of Budget and Management, Maryland Department of Disabilities, the Governor’s Office of the Deaf and Hard of Hearing, and the Maryland Public Service Commission in the development and administration of programming, financial plans and budgets. 

The DTAM ensures that spending aligns with budgets and that state resources are deployed and utilized wisely.  The DTAM proposes standards, policies, regulations, statutory changes, technology updates, and other activities that foster the continued stewardship of the TAM mission.  The DTAM utilizes new emerging and existing technologies such as natural language processing, speech-to-text, text-to-speech, and machine learning to innovate new solution methodologies that increase efficiency, increase effectiveness, and improve mission outcomes.      

Contract Management (CM)

The DTAM initiates and oversees contractual relationships in response to SP&G activities, and ensures that contracting activities produce meaningful and relevant outcomes.  The DTAM ensures that state resources are acquired and utilized in a manner that is consistent with state finance and procurement laws and regulations and generally accepted business practices for CM.  The DTAM engages productively with CM resources operating within DoIT and other units of state government.   

Operations Management (OM)

The DTAM plans for, controls, and directs TAM resources in the implementation of TAM vision and SP&G activities.  This includes by way of example, but not limited to, oversight of the MAT program, assistive telecommunications equipment acquisitions and distribution, outreach and public affairs efforts, administration of evaluation activities pertinent to TAM, and management of TAM regional evaluation centers.  OM activities include the development and implementation of practices and procedures for the operation of TAM Services.  The DTAM acquires and manages appropriately qualified personnel and other resources necessary to fulfill the ongoing responsibilities of OM, and oversees the performance and delivery of these assets.  The DTAM monitors and tracks the performance establishes corrective measures as required in order to ensure the orderly flow of OM, and provides timely, accurate, and complete updates on the condition of OM.   

Facilitation & Communication

The DTAM is a strong communicator and leader, and possesses strong presentation and written skills.  The DTAM possesses the ability to communicate effectively using American Sign Language.  The DTAM prepares and presents presentations and reports on matters pertaining to TAM.  The DTAM quickly diagnoses and resolves problems, provides foresight into potential issues, and effectively manages crises and other matters of significance pertaining to TAM.  The DTAM proactively identifies outside stakeholder groups, and performs analysis on regulatory, industrial, and other issues of relevance to TAM and develops appropriate responses. 

Education:  Bachelor’s degree in Public Administration, Disability Studies, American Sign Language, Deaf Education/Studies, Psychology, Counseling or related field.  

Experience:  Five years of professional experience in planning, administering, developing, or delivering programs for the deaf, hard of hearing, and/or deafblind individuals. This experience must have included budget management.  

Note:  Candidates may substitute additional experience as stated above on a year-for-year basis for the required education.

Must be fluent in in American Sign Language.  

Five years of professional experience in planning, administering, developing, or delivering programs for deaf, hard of hearing, deafblind individuals and/or individuals with disabilities.  

Five years of budget management experience to include assessing the financial needs of an organization, designing and/or implementing budget processes, preparing financial documents, making sure that the organization complies with all regulations, and analyzing financial information to ensure all operations are within budget.

Five years of experience performing public outreach and community organization for the deaf, hard of hearing, deafblind individuals and/or individuals with disabilities.  

Five years of experience working in a relay environment and knowledge and demonstrated proficiency of specialized technology including relay services, telecommunications equipment, assistive listening systems, and other assistive technology including set up, utilizing, troubleshooting and training on equipment as well as making relay calls.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list for at least one year.

The evaluation may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date. 

The on-line application process is STRONGLY preferred.  If you are not able to apply online, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston St., Suite 608

Baltimore, MD  21201

Resumes will NOT be accepted in lieu of completing the on-line or paper application. 

For inquiries regarding this recruitment, please call 410-767-3623.

Appropriate accommodations for individuals with disabilities are available upon request by calling 410-767-3623.

TTY  Users: call via Maryland Relay  

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.