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MPT Member Relations Representative/Volunteer Coordinator

Recruitment #19-007582-0001

Introduction

Maryland Public Television, which is commonly known by its familiar name "MPT", is a public television network that comprises six television stations that broadcast throughout the entire state of Maryland as well as into the District of Columbia and parts of Delaware, Pennsylvania, Virginia, and West Virginia. MPT is the only statewide broadcaster in Maryland. MPT is a member of the Public Broadcasting Service.

LOCATION OF POSITION

Maryland Public Television

11767 Owings Mills Blvd

Owings Mills MD 21117

Main Purpose of Job

The Member/Viewer Services team provides high-quality service via telephone, email, mail, and in-person. The representative works independently and as part of a team to resolve a diverse set of issues including viewer and member inquiries regarding premiums, data entry, donor account management, and more. The position assists with MPT's on-air pledge drives and participate in a variety of special events and projects designed to cultivate and strengthen relationships with our contributors and viewers. Additionally, the position manages volunteers for the department and, on occasion, the station.  

Note: This position requires a flexible schedule and will work some nights and weekends.

This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.

POSITION DUTIES

  • Provide high quality customer service to MPT donors via telephone, email, mail, and in-person.
  • Resolve donor issues including viewer and member inquiries regarding premiums, data entry, donor account management and more.
  • Managing the pledge volunteer program.
  • Manage the non-pledge volunteer program.
  • Create a volunteer appreciation program.

MINIMUM QUALIFICATIONS

Education: High School diploma or GED   

Experience:  Two (2) year customer service and/or volunteer coordination.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.   

Resumes will NOT be accepted in lieu of completing the online or paper application.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding these qualifications.    

  • Experience in event planning, training and outreach preferred
  • Proficient in Microsoft Office Suite (Access, Word, PowerPoint, and Excel)
  • Ability to interact effectively with internal and external parties in a courteous and efficient manner
  • Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions
  • Excellent written and verbal communication skills

SELECTION PROCESS

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application.

Resumes will NOT be accepted in lieu of completing the online or paper application.

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to submit your application online, or encounter difficulty attaching required or optional documentation, you may submit via email to jjones@mpt.org by the closing date and time. The MD State Application Form can be found online.

Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Paper applications, required documents, and any addendums may be mailed or faxed (410-581-4382) by the closing date and time to:

Maryland Public Television - HR

11767 Owings Mills Blvd.

Owings Mills, MD 21117

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet both the minimum and selective qualifications to be considered, and to appear on the list of people eligible for hire.

Bilingual applicants are encouraged to apply.

Maryland Public Television (MPT) is an equal opportunity employer. It is the policy of MPT that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. We thank our Veterans for their service to our country, and encourage them to apply.