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UI Professional II

Recruitment #20-001151-0002


The Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional II. This recruitment will be used to fill current and future vacancies. All candidates must meet the minimum qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.




Baltimore City


This position provides assistance to special unemployment programs that support the Maryland Division of Unemployment Insurance (DUI) on a daily basis. Doing so will ensure prompt information and processing of crucial benefit payments for UI claimants impacted by foreign trade and unemployment. Employees in this classification will primarily be focused on providing high-quality customer service to individuals applying for unemployment insurance benefits.

Position Duties include but are not limited to:

-Respond to employer, claimant, legislative and research group requests, by phone and email, for information on the Work Share (WS) program in Maryland.

-Interpret current UI Law and program procedures involving.

-Contribute to the development of new application and letter format that is sent to employers.

-Forward Work Sharing application to employers.

-Upon receipt of completed application  review and decide if the Work Share plan will be approved or disapproved.

-Send letter of approval/disapproval to employer. Enter the appropriate information into the Maryland Automated Benefits System (BEACON) to establish the Work Sharing Plan for payment.

-Maintain units spreadsheets.


Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.

Education: Possession of a bachelor’s degree from an accredited four-year college or university. 

Experience: 6 months to 1 year of experience in a public/or private agency rendering and/or determining eligibility for a Human Service Program or other programs. 

Note: Applicants may substitute additional experience in unemployment insurance as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.


Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.  

1. Customer service experience.
2. Data entry experience.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications. 

1. Proficient in Microsoft Excel.
2. Experience working with and interpreting unemployment insurance laws and regulations.


All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment.

**Resumes are not acceptable and are not considered in the selection/examination process** 

 All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered. 

 **Please note that your answers on the supplemental questionnaire must correspond to the information provided on your application to receive credit.**



U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to or deliver in person.  Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: UI Professional II (20-001151-0002) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.