UI Professional V

The Maryland Department of Labor, (MDOL), Division of Unemployment Insurance is accepting applications from qualified candidates for the position of UI Professional V. This recruitment will be used to fill current and future vacancies. All candidates must meet the minimum qualifications during the time apply. The resulting eligible list will be maintained for one year after the closing date of the announcement.

16

Baltimore, Maryland 21201

Under the direction of the Manager of Reemployment and Trade Programs and Services for the Division of Unemployment Insurance (DUI), the main purpose of the Reemployment Specialist is to monitor and handle unemployment-related activities related to the Reemployment Services and Eligibility Assessment (RESEA) and Reemployment Opportunity Workshop (ROW) Programs and Job Services, including new reemployment touchpoints to increase claimant accountability return to the workforce. This person will also be trained how to monitor and process various special claim programs that could be available to claimants based on specific requirements and help improve their opportunities for reemployment. The special claim programs would include: Trade Readjustment Allowance (TRA), Reemployment Trade Adjustment Allowance (RTAA), Additional Training Benefit Services (ATB), Disaster Unemployment Assistance (DUA), and Work Sharing (WS).

The Reemployment and Trade Specialist will work under the direct supervision of the  DUI Manager of Reemployment and Trade Program Services, and in collaboration with managers and facilitators  from the Division of Workforce Development and Adult Lerarning (DWDAL), DUI Claims and Adjudication Center staff, and/or other partners, to ensure the needs of DUI claimants are met through RESEA, ROW, and/or special programs including but not limited to TRA, RTAA, and Work Sharing. The position duties will be performed with a focus on meeting compliance standards for timeliness and accuracy of benefit payments by providing  excellent customer service to claimants and employers. Most customer communication will take place by telephone and email contact, but may also include periodic in-person communication. Customers will include State of Maryland citizens who are unemployed and in search of new employment, employers, DUI management and co-workers, DWDAL management and staff, and other agencies/partners.

Applications that meet the minimum and selective qualifications will be referred to the hiring manager for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview.  

Please read the job announcement in its entirety before applying for this recruitment, Applications must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

1. Minimum of two years experience in customer service with at least one year of direct telephone communication with the public/customers.

2. Knowledge of Unemployment Insurance laws and regulations.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Experience working in one of the following Divisions in the State of Maryland:

1. Unemployment Insurance (DUI) Claims & Adjudication; or

2. Workforce Development and Adult Learning (DWDAL) in Special Programs and/or as a RESEA/ROW Workshop Facilitator/Coordinator.

3. Knowledge of Unemployment Insurance-related trade benefit programs including but not limited to Trade Readjustment Allowance (TRA), Reemployment Trade and RTAA.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.  

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. **Resumes are not acceptable and not considered in the selection/examination process. 

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

STATE OF MARYLAND BENEFITS

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, You may contact Chevelle Wise 410-230-6293 or submit via email to chevelle.wise@maryland.gov. You may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

MDOL Office of Human Resources
Attn: UI Professional V (20-001154-0001) CW
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Maryland Department of Labor, is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.