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OFFICE SERVICES CLERK

STATEWIDE

Recruitment #20-001376-0008

Introduction

This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in the Department of Human Services (DHS) in the Social Services Administration, Family Investment Administration, Child Support Administration and Local Departments of Social Services throughout the state.

GRADE

8

LOCATION OF POSITION

STATEWIDE: Applicants should indicate on their applications all counties (Baltimore City) where they are willing to accept employment for this classification.

Current vacancies at:

Department of Human Services

Baltimore County Department of Social Services
6401 York Road 
Baltimore, MD 21212


AND

Department of Human Services

Baltimore City Department of Social Services
1910 N. Broadway 
Baltimore, MD 21213

POSITION DUTIES

An Office Services Clerk is the full performance level of work performing diverse clerical duties which support agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise. Employees in this classification receive general supervision from an Office Supervisor or other clerical or administrative supervisor. Positions in this classification are evaluated using the Classification Job Evaluation Methodology.

 

Examples of Work:

Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems; Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information; Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed; Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public; Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting; Assembles and verifies data and compiles information in order to prepare routine statistical and status reports; Updates and maintains files, logs, schedules, rosters and records; Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed; Recommends changes in office procedures as necessary to improve office efficiency; Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts; May type correspondence, reports, schedules and other material using a keyboard of a personal computer; Performs other related duties as assigned.

 

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.  

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
1.  One year of experience using Microsoft Office and Google e-mail.
2.  One year of experience providing customer service to internal/external customers.
3.  One year of experience managing a multi-line telephone system.
4.  One year of experience handling inquiries.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay




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