Introduction
This is a part-time position for Harford County Department of Social Services.
GRADE
11
LOCATION OF POSITION
Harford County Department of Social Services
Child Support Administration
101 S. Main Street
Bel Air, Maryland 21014
POSITION DUTIES
To provide administrative support to the Child Support Supervisors and staff. Acts as intermediary with the customers, staff of the State's Attorney Office, Private Attorneys and professional staff of the Child Support Enforcement Administration and the Department of Social Services. Receives telephone calls and contacts customers, foreign court / child support agencies to request necessary documents for child support cases. Documentation of direct payment, temporary or prior orders needed in determining correct arrears balance and support obligation amount. Position requires knowledge of Federal, State, local laws and policies. In addition, this position requires high level of communication and interpersonal skills, the ability to establish and implement office procedures. Attention to detail and excellent documentation skills are required.
Job Duties:
Maintains/records closed files by preparing records for retention or destruction monthly.
Receives requests from the credit bureaus to investigate and respond to customers disputes of child support arrears.
Reviews and analysis a child support case to determine what documents and requests must be made to a Foreign Court/ Agency.
Acts as back up to Secretary Unit, Taking over reception duties when reception staff is out or unavailable.
MINIMUM QUALIFICATIONS
Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
Education: Completion of 60 credit hours at an accredited college or university.
Experience: One year of experience in administrative or professional work.
Notes:
1. Candidates may substitute experience as defined above for the required education at the rate of one year of experience for 30 credit hours, for up to 60 credit hours of required education.
2. Candidates may substitute 90 credit hours at an accredited college or university for the required education and experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
1. One year of experience providing secretarial support.
2. One year of experience working with Microsoft Word and Google Suite.
3. One year of experience interacting with customers in an office setting.
SPECIAL REQUIREMENTS
Candidate may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
BENEFITS
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.
All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date. Resumes will NOT be accepted in lieu of completing the application.
If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.
If you have any questions concerning the recruitment process for this position, please call 410-767-7199.
TTY Users: call via Maryland Relay.
